Source: United States of America – Federal Government Departments (video statements)
This video describes the development of incident after-action review observations. Observations summarize key topics and resulting recommended actions. The video considers why observations are important and how to write and validate them. Chapter two of the National Continuous Improvement Guidance (NCIG) provides more information on this topic. https://preptoolkit.fema.gov/web/cip-citap/ncig.