MILES AXLE Translation. Region: Russian Federation –
Source: Government of the Russian Federation – An important disclaimer is at the bottom of this article.
A service for providing services to large families has been launched on the public services portal. The service’s special feature is that the services that large families need are located in one place and are provided comprehensively according to the “life situation” principle.
You can already register as a large family and receive an electronic certificate. The service allows you to save time on visiting departments and searching for information on registration of payments, benefits and documents. Reference information on measures to support large families, a list of institutions that accept electronic certificates, and the ability to leave feedback on the quality of services are also provided on a single page “life situation”.
Provision of services based on the principle of “life situations” is part of the federal project “State for People”. The implementation of the federal project “State for People” is supervised by Deputy Prime Minister – Head of the Government Staff Dmitry Grigorenko.
“The “life situation” service for large families will help citizens not only to receive government services easier and faster, but also to choose options for joint leisure from the list that is presented and will be supplemented on the government services portal. Close people will be able to pay attention to each other instead of visiting departments to process documents,” said Dmitry Grigorenko.
The list of state services for large families that can be obtained on the single page of the “life situation” service is planned to be expanded in the future. For example, it will be possible to register with a clinic, apply for a one-time payment at the birth of a child and a monthly social payment for children.
It will also be possible to receive government services that are part of the “life situation” in a proactive format. Without additional visits and requests, it will be possible to receive a social payment to provide children with school and sports uniforms, monthly cash payments for travel for large families.
In addition, large families will receive targeted notifications. For example, when receiving a compulsory medical insurance policy, a notification will be sent about the need to register the child with a clinic.
The list of benefits that large families will be able to receive using an electronic certificate by showing a QR code from the State Services application will also be expanded.
The program for using QR codes to confirm the status of a large family began with providing benefits for visiting museums. In the future, it will be expanded to other cultural institutions, such as theaters. As well as zoos and additional state, municipal and commercial services.
For example, it will be possible to obtain a discounted subscription for a child to attend additional education institutions, physical education and sports organizations, and also receive discounts on train and air tickets.
In addition, it is already possible to use the electronic certificate of a large family to apply for a loyalty card in some retail chains.
An electronic ID can be used in the same way as a paper one. But the electronic format has a number of significant advantages. The ID is always at hand, on your smartphone. The QR code can be shared with other family members, unlike a paper document, which can only be used by its owner.
The unification of public services based on the principle of “life situations” represents models of the most common events that people encounter. At the moment, 15 federal “life situations” have been launched on the portals of public services and “MSP.RF”.
These include services such as “Participation in sports competitions”, “Going on a hunting and fishing trip”, “Getting into an emergency situation”, “Organizing cargo logistics”, “Opening a private school”, “Opening a pharmacy”, “Opening a tourist site”.
To date, more than 1.4 million people have used the “life situations” services.
By combining government services according to the principle of “life situations”, their receipt has become significantly easier. The average number of documents that must be submitted within the framework of one “life situation” has decreased from 34 to 25.
The average number of in-person visits required to agencies to receive government services within one “life situation” has decreased by 4.5 times: 18 in-person visits were required, but now there are 4.
The total time to receive government services within one “life situation” has decreased by an average of 37 days – from 113 to 76. By the end of 2024, it is planned to launch 34 “life situations” at the federal level.
Work on the implementation of “life situations” is also underway at the regional level. It is planned that 85 regional “life situations” will be launched by the end of 2024.
The federal project “State for People” is included in the list of initiatives for the socio-economic development of Russia; its implementation has been carried out at the federal and regional levels of government since 2021.
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please note; This information is raw content directly from the information source. It is accurate to what the source is stating and does not reflect the position of MIL-OSI or its clients.