Translation. Region: Russian Federation –
Source: State University of Management – Official website of the State –
On October 22, 2024, 1st and 3rd year students of the educational programs “Urban Studies and City Management”, “State and Municipal Administration”, accompanied by associate professors of the Department of State and Municipal Administration Irina Milkina and Bayrta Ubushaeva visited the Management Center of the City Economy Complex (MCC UHS).
The center was created to promptly respond to problems related to monitoring the operation of housing and communal services facilities in Moscow. Analysts monitor various deviations around the clock, as well as analyze the causes of incidents and make forecast estimates. Today, a single technological platform combines all key sources of information. This facilitates the process of making strategic management decisions online.
As part of the excursion, the students visited the 112 Service call center, the data processing center, and the situation room of the Central Control Center of the State Emergency Service.
The students were shown the importance of coordinating the work of all services using specific examples, as well as the use of modern technologies to prevent problems. Often we do not notice the colossal work that is being done to improve the comfort of life of city residents. The participants of the excursion also learned that all the work of the Control Center is strictly regulated in order to promptly and effectively make decisions on the work of city services.
The employees spoke about the importance of the work of not only the Central Office of the KGH, but also the “112 Service”. The work schedule of this capital service is 24 hours a day, since it is designed to provide emergency assistance and respond to calls at any time, so operators must always be at the workplace. And in order for operators to work effectively and not be overloaded after processing a dozen emotional calls, it is important that the work schedule and rest schedule are strictly observed, so when one employee is resting, another one comes to replace him.
Students noted that despite the complexity and specificity of the work, the creation of this Center helps to improve the efficiency of urban management thanks to a modern information system.
Malika Yarmukhamedova, 3rd year student: “I was pleased with the tour! I think that visiting this complex is very useful for development in urban studies. We were clearly shown all the components of the urban economy of the city of Moscow and the efficiency of their use. A puzzle of how city services function and coordinate came together in my head.”
Ulyana Laryushina, 3rd year student: “Many thanks to the Center’s staff for clearly demonstrating how city services management functions. It was interesting to learn about modern technologies used in this area and to understand how decisions are made in emergency situations.”
Ilya Dubodelov, 3rd year student: “I was pleased to talk to real specialists in the field of municipal services. I learned a lot of new things in this area, and was also amazed by the technologies used by the Center for Management of the Municipal Services Complex, and the overall coherence of all departments.”
The State University of Management thanks the Department of Housing and Public Utilities of the City of Moscow, the State Budgetary Institution “MAC” and the State Budgetary Institution “System 112” for the opportunity to visit an important facility for managing the capital’s municipal economy.
Subscribe to the TG channel “Our GUU” Date of publication: 10/24/2024
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