Translartion. Region: Russians Fedetion –
Source: Moscow Government – Government of Moscow –
Platform “Electronic House” has become an indispensable tool for Muscovites. It helps to participate in the life of the house, saving time and effort on solving both routine household issues and those that are important for all residents of an apartment building. Thanks to the platform, you can, for example, hold general meetings of owners (GMOs) and surveys, send requests about problems in the house or in the yard, post ads, transmit meter readings, and also pay utility bills.
The platform’s specialists help Muscovites understand the functionality and intricacies of the “Electronic House”. They answered the most popular questions from users, which they ask on social networks and in the “Feedback” section on the website and in the application.
Questions about the OSS: what does an administrator do and who can become one
Questions related to general meetings of owners are most often received from city residents. Last year alone, the platform hosted more than 10 thousand OSS.
Experts note that when holding a general meeting of owners in an apartment building using the platform, an important role is assigned to the administrator. He creates a new general meeting of owners in the system at the request of the initiator, notifies residents of the upcoming meeting, and also collects paper ballots if the owners do not want or have the opportunity to vote electronically.
“Any owner of premises in an apartment building or a management organization can become an administrator of the general meeting of owners. At the same time, according to the Housing Code of the Russian Federation, at the first general meeting of owners in the system, the role of the administrator is performed by the initiator of such a meeting, and for subsequent ones, his candidacy is approved by a decision of the owners also within the framework of the general meeting of owners. The owners can change the candidacy of the administrator by including this issue in the agenda of any subsequent meeting,” said Alena Krutakova, head of the Electronic House project.
Where to view the results after the completion of the general meeting of owners
Based on the results of the AGM, a protocol is formed with the decisions of the owners on all issues on the agenda, signed with the electronic signature of the operator of the Electronic House system. All users of the platform can get acquainted with it in the section “Polls and meetings of owners” of the personal account (the “Meetings” tab). There, the initiator of the AGM can also download appendices to the protocol, which contain decisions, powers of attorney for representatives of the owners and other documents.
Is it possible to hold a general meeting of owners in a house with a homeowners association?
According to experts, if the management method chosen in the house is through a homeowners’ association (HOA), then the meeting can be held in exactly the same way on the “Electronic House” platform. However, it is worth paying attention to the agenda items.
“It is important to distinguish between the general meeting of owners and the general meeting of members of the HOA: their competence includes different issues, enshrined in Articles 44 and 145 of the Housing Code of the Russian Federation. For example, determining the amount of the contribution for major repairs is an agenda item exclusively for the general meeting of owners; HOA members cannot make such decisions. At the same time, the meeting of HOA members can consider issues of approving the annual plan for the maintenance and repair of common property in an apartment building or changing the chairman of the HOA board. In the “Electronic House”, owners of premises in buildings managed by the HOA can only hold a general meeting of owners; holding a meeting of HOA members on the platform is not provided for,” explained Alena Krutakova.
Who is responsible for troubleshooting in the house and yard?
The platform’s specialists explain that the proper condition of the common property in the building is monitored by the management organization or HOA (depending on the chosen management method). They are also responsible for eliminating deficiencies in the yard if the adjacent territory is part of the common property.
Where to find information about city points received for activity on the platform
On the platform there are points of the city loyalty program “A Million Prizes” are awarded for active participation in the life of the house. For example, for transmitting meter readings, paying utility bills, holding and participating in the general meeting of owners, or posting an ad for the first time. They are displayed in the user’s personal account in the “My points” section. The total number of city points received for active participation in all electronic projects of the capital is also visible there. It is also convenient to go from this section to the “Million Prizes” website, where city points can be used to receive goods and services from program partners. In addition, points can be donated to charity.
You can find answers to most questions, as well as get more detailed information about the platform’s capabilities, in the Knowledge Base on the website and in the Electronic Home app. If you cannot find the answer to your question, users can leave a message in the Feedback section on the ed.mos.ru website or in the More tab of the Technical Support section in the mobile app.
The Electronic Home platform was launched in November 2020. It helps manage your home online using a website or app. Users have the opportunity to receive important notifications about events in the house in a timely manner, such as hot water supply outages or elevator repairs. You can also report problems in your apartment, house, and yard to the management company, pay for utilities, transmit meter readings, communicate with neighbors in a chat, and hold general meetings of owners electronically.
The project is being developed by the State Institution “New Management Technologies” together withDepartment of Information Technology the city of Moscow.
The creation, development and operation of the e-government infrastructure, including the provision of mass socially significant, as well as other services and services in electronic form, corresponds to the objectives of the national project “Data Economy and Digital Transformation of the State” and the Moscow regional project “Digital Public Administration”.
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