Translartion. Region: Russians Fedetion –
Source: Moscow Government – Government of Moscow –
The issue of increasing the efficiency of the social protection sphere, including reducing the timeframes for providing social services, was considered at a meeting of the Presidium of the Moscow Government. Following the meeting, Sergei Sobyanin instructed to continue this work.
A modern, high-quality and convenient social security system accompanies Muscovites throughout their lives, she noted in her report Anastasia Rakova, Deputy Mayor of Moscow for Social Development. Around 4.5 million city residents, or every third Muscovite, benefit from various support measures. From year to year, the capital’s budget maintains its social focus.
The most important area of social protection work is to increase the availability and targeting of social assistance for Muscovites in need.
Moscow provides the highest standards of social support for city residents, while maintaining the best traditions and introducing new flexible and effective assistance tools. For example, thanks to digitalization within the framework of the new standard, it was possible to reduce the time for reviewing an application for recognizing a person as needing social services by half – from 10 to five working days.
The procedure for applying for the service has also become much more convenient and faster. Now you can submit an application at the My Documents government services center or electronically on the mos.ru portal (including with the help of relatives, friends or neighbors).
The diagnostics are carried out in the most friendly and informal atmosphere. The data obtained is entered into an electronic system, which, using special algorithms, evaluates the functional state of a person and forms an individual social service program with the maximum range of social services.
The modernization of boarding houses has made it possible to transform them into comfortable social homes, where living conditions are as close as possible to those at home.
For young people with mental disabilities, conditions are created for maximum socialization, including employment and independent living.
Since January 1, 2024, the Social Treasury has been operating in Moscow — the first single center in the country for processing applications for support measures for all categories of Muscovites. Treasury specialists make decisions on the appointment of more than 90 different benefits, allowances and social payments. Last year, more than three million Muscovites applied to the Social Treasury.
In 2023–2024, the capital completely updated the Moscow social services information system. In essence, it was created anew. Today, this modern digital platform includes a large number of subsystems, which are divided into two large blocks.
The first is related to the automation of the work of the social treasury and social support services. For example, it includes the provision of vouchers for spa treatment, payments for children, and support for large families.
The second block is intended to automate other areas of work of the city social protection system. In particular, this includes the sphere of guardianship, services for the issuance of technical rehabilitation means and prosthetic and orthopedic products.
A single centralized database has been created that unites the disparate information systems of social protection in Moscow. Millions of records containing data on recipients of 86 state services have been transferred to it. The Moscow information system of social services now allows tracking appointments, checking rights and providing support measures through automation. For example, if a city resident visited a point of distribution of technical rehabilitation equipment, and before that updated his passport data, the changes will be recorded in the system. Or if a person changed the bank account for receiving payments and indicated that all other data should be linked to this account, the system will automatically make the necessary updates.
The rejection of paper document flow and file exchange, the creation of data marts and the active implementation of modern technologies will allow, on average, to halve the time it takes to assign payments. In addition, digital transformation will provide a technological reserve for the transition to proactive (without filing applications) provision of social services to needy citizens.
Individual approach to each: what kind of support do city residents receive from social workersSobyanin made a decision to index Moscow social payments
In addition, Moscow is implementing more than 20 projects on digitalization, creation and development of urban systems in the field of social protection of the population. Since 2019, the information system of long-term care and social hospitals has been successfully operating and developing. The system is designed to identify and form targeted assistance programs for Muscovites in need of home or hospital care. Its use increases the speed and quality of social services, and by eliminating paperwork, costs are reduced. For example, the time for reviewing an application for recognizing a person in need of social services has been reduced by half – from 10 to five working days. In 2024, the project took first place in the “Social Sphere” nomination of the II National Award for Contribution to the Development of Digitalization of Urban Economy “Smart City”.
The information system “Moscow – a kind city” is actively developing. The grant competition of the same name for socially oriented non-profit organizations (NPOs) has been held since 2019. Within its framework, 648 NPO projects have received financial support from the city over six years.
Since 2022, contracts with winning NGOs have been concluded electronically and signed with an enhanced qualified electronic signature (previously, documents were signed on paper). Since 2024, the process of generating reports (financial and analytical) has been automated. And in 2025, it is planned to completely switch to the electronic form of providing all reporting documents. Thus, the information system will implement the full cycle of the competition in electronic form – from submitting an application to generating reports on the results of the implementation of projects using grant funds. In addition, on the same digital platform, an electronic selection of NGOs is carried out to provide city premises for free use for up to three years.
A single help desk has been in operation since 2021 Department of Labor and Social Protection of the Population of the City of Moscow by phone: 7 495 870-44-44. In 2024, its specialists received and processed 3.2 million calls and requests from chatbots.
From May 2024 on on the department’s websiteThe chatbot Dobrynya is working — a virtual assistant for Muscovites in matters of social services. The most popular requests are checking the queue for spa treatment, payments and social support, as well as signing up for an online consultation.
If necessary, Dobrynya will explain in detail the content and rules of operation of popular social programs (for example, home social services, the Moscow Longevity and Good Bus projects) or redirect to the relevant sections of the mos.ru and Dsn.ru, where you can find out the details of a particular social service.
In a conversation with Dobrynya, you can find out about the size of social benefits and how long it will take to process certain services, such as registering for rehabilitation or registering for a spa voucher.
If Dobrynya cannot give an exact answer, an employee of the unified reference service of the Department of Labor and Social Protection of the Population of the City of Moscow will promptly answer the question in the chat. Since its appearance, the chatbot has processed over 20 thousand requests from Muscovites, and only 15 percent of them required the help of an operator.
Every year, receiving various social support measures becomes more accessible and technologically advanced, while taking into account the individual needs and life situations of each person. The client paths of city residents are designed so that they have the opportunity to receive most social support measures and all the necessary information without leaving home.
Interactive map and smart chatbot: how digital social solutions help Muscovites
The introduction of a new social services system made it possible to achieve ahead of schedule the goals of the decree of the President of the Russian Federation on national development goals for the country until 2030 and for the future until 2036 (achieving digital maturity in the social protection sphere by 2030, which involves the automation of most processes within the framework of unified industry digital platforms and a data-based management model).
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please Note; This Information is Raw Content Directly from the Information Source. It is access to What the Source Is Stating and Does Not Reflect
https: //vv.mos.ru/mayor/tkhemes/1251505/