Source: Samsung
In a time when many people are being more thoughtful about their purchases, getting more out of the tech you already own has become more important. That’s where Samsung Care comes in — providing support that helps you protect your investment and extend the life of your devices, without sacrificing convenience or quality. Whether you’ve had your device for two months or two years, Samsung Care delivers trusted support that keeps your tech in top shape — saving you time, money, and stress.
Consumers today aren’t just looking for the best product — they’re looking for long-term value and a brand that follows through. Samsung understands that. And now, it’s official:
Samsung’s Mobile eXperience (MX) Customer Care has been ranked #1 in the 2025 American Customer Satisfaction Index (ACSI) survey for customer satisfaction, service quality, and ease of arranging service.1 Surveying thousands of U.S. consumers from April 2024 to March 2025, the ACSI stands as the nation’s leading authority on customer satisfaction.
This recognition is a testament to Samsung’s commitment to standing by our customers, not just when they buy – but every step of the way to keep devices running efficiently for longer.
So, What Makes Samsung Care #1?
Here’s what sets the experience apart — and why more and more customers are turning to Samsung for support that actually supports them:
Convenient, Fast Service When You Need It
Samsung Care is designed for real life — whether you’re on the go, at home, or somewhere in between.
Same-day repairs available to most U.S. customers
Mail-in service accessible nationwide
860+ repair locations and 2,500 certified technicians across the country
Walk-in repairs typically completed within two hours
Quality You Can Count On
Every repair is backed by Samsung’s commitment to craftsmanship and care.
All repairs completed by certified technicians
Genuine Samsung parts used every time
Every device goes through a 70-point diagnostic test
90-day repair warranty for added peace of mind
Flexible Options, Personalized Support
You shouldn’t have to jump through hoops to get help. Samsung Care meets you where you are.
In-store, mail-in, or at-home repair options
200+ million SMS messages exchanged since 2021
24/7 support through the Samsung Care YouTube channel, Samsung Members App, and Samsung Communities
Smart Support for Smart Spending
As more people focus on value and longevity, Samsung Care empowers consumers to get the most out of their devices. It’s not just about repairs. It’s about empowering you to get the most out of what you already own with support that’s reliable, flexible, and always close by.
Because support shouldn’t stop after you open the box. With Samsung Care, help is always just a call, click or visit away.
For more on Samsung Care, visit Samsung.com.
Need support from the Samsung Care Team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App and Samsung Communities or call or text 1-800-SAMSUNG to start a conversation with a Samsung Care representative.