Translartion. Region: Russians Fedetion –
Source: Moscow Government – Government of Moscow –
Contact relatives, help restore documents and accompany them when they are discharged: over 3.5 years, social coordinators and psychologists have helped 150 thousand city residents. Sergei Sobyanin reported this in on your telegram channel.
“Right now, all hospitals in the city are working
social coordinators. Since the project was launched, they have resolved 350,000 non-medical issues. Almost a third concerns psychological support. Specialists help cope with anxiety, tune in to treatment, restore strength and motivation. Social coordinators do the most important work: they surround patients with care, help maintain emotional balance and confidence, which are so necessary on the path to recovery,” the Mayor of Moscow wrote.
Source: Sergei Sobyanin’s Telegram channel @Mos_Sobyanin
Since 2022, all adult and children’s city clinics have been providing the necessary social assistance. You don’t need to write any applications for this – just contact one of the 120 social coordinators and 40 psychologists working in Moscow hospitals.
The specialist will clarify the patient’s needs, study their life circumstances, develop an individual assistance route and offer solutions in the event of a crisis. It is social coordinators who now contact relatives if the patient cannot call themselves, and deal with more complex cases, such as assistance in restoring lost documents.
The most important task of the coordinators is to take care of the solution of the patient’s social problems that arise after discharge from the hospital in advance. At the same time, if a person is urgently taken to the hospital, but does not need hospitalization, social support will be provided to him if necessary.
Thanks to social coordinators, the non-core workload of doctors and mid-level medical personnel is significantly reduced. They can devote more time and attention to their main functions – treating patients.
Moscow’s advanced experience is also being used in other Russian cities, such as Lipetsk and Khabarovsk. Tyumen Oblast plans to join the project in the near future.
Psychological help
Almost a third of non-medical services provided to patients in Moscow hospitals are psychological consultations (more than 100 thousand in 3.5 years). Specialists help patients cope with emotions and experiences, prepare for treatment and mobilize additional resources for recovery.
For those who have encountered an oncological disease, the staff of the Moscow Oncopsychologist Service, formed in 2023, conduct consultations and organize support groups. In such cases, it is important to carry out treatment as quickly as possible. However, fears, uncertainty and doubts often prevent making the right decision. It is difficult for a patient to share his inner experiences with loved ones because he protects their feelings – and then oncopsychologists come to the rescue. Today, 17 specialized specialists work in Moscow outpatient oncology care centers.
Psychologists support patients and their loved ones at all stages of treatment. You can seek an in-person consultation without an appointment. In addition, a remote format is available – a special platform for online consultations via video link “Psychology for Life”. Since the start of the project, oncopsychologists have conducted over 18 thousand offline and online consultations.
For cancer patients and their loved ones, there is a support group called “Equal to Equal”, where, during a confidential conversation, you can discuss your fears and worries not only with an oncopsychologist, but also with people who have already gone through a similar path and overcome the disease. At the end of 2024, the group also launched an online format. During the project’s implementation, 330 groups were organized, which were joined by more than 1.2 thousand people.
At the end of February 2025, the EMIAS.INFO mobile application introduced the ability to leave a request for psychological assistance by phone. Oncopsychologists contact the patient, provide support and, if necessary, refer them to an in-person or remote appointment or enroll them in a support group. Over 420 requests were received in March.
“Sometimes after discharge, a person may need special care. For Muscovites who independently care for their loved ones, there is a free project called “School of Relative Care”. The school’s specialists not only teach professional skills, but also provide further support at home,” Sergei Sobyanin said in
Source: Sergei Sobyanin’s Telegram channel @Mos_Sobyanin
Accompanying patients over 65 years of age
In November last year, a new service was launched in Moscow — support for patients over 65 years old when they are discharged from hospital. Social coordinators help them collect their personal belongings, contact relatives or a social worker if necessary, and call a taxi.
If a person is alone and has no one to take care of him, specialists help arrange social services at home. Already in the hospital, coordinators hand over needy patients to Moscow social workers, who from that moment on begin to care for their health and well-being. This seamless approach makes the process of discharging patients over 65 from the hospital as comfortable and safe as possible. More than 37 thousand senior Muscovites have already used the new service.
How do social coordinators work?
An 88-year-old Muscovite was admitted to the I.V. Davydovsky City Clinical Hospital No. 23 after losing consciousness in a grocery store. She was taken by ambulance and was very nervous when she arrived at the hospital. In a conversation with the social coordinator, the elderly woman shared that she lives alone and has no relatives, so she is worried about how she will be discharged and how she will carry heavy bags of groceries.
With the patient’s consent, while she was undergoing treatment in the hospital, specialists helped with the arrangement of social services at home. After recovery, the woman was not only accompanied when she was discharged, but also informed the social worker in advance when she needed to be met and taken home. Thanks to the social coordinators, the elderly Muscovite has an assistant who now takes care of her and helps with her everyday life.
Peace of mind for patients is not only the absence of stress, but also good emotions during inpatient treatment. Social coordinators provide care to patients every day. For example, during her stay at the Moscow Multidisciplinary Clinical Center “Kommunarka”, one of the patients turned 95 years old. Her condition did not allow her to receive visitors, so the specialists decided to improvise – they organized a video call with relatives. The birthday girl was congratulated by her entire family, the woman did not hide her joy, and her health improved significantly as a result.
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