MILES AXLE Translation. Region: Russian Federation –
Source: Moscow Government – Government of Moscow –
Since the beginning of the year, employees of the My Documents government service centers have conducted almost eight thousand video consultations. This is almost three times more than the results of the same period in 2023. In total, since the service was launched in 2021, specialists have conducted more than 13 thousand video consultations for city residents. Today, thanks to the service on the mos.ru portal, Muscovites can consult on issues related to government services without leaving their homes. To do this, simply sign up on the portal.
Most often this year, users sought video consultations on issues of housing and communal services charges, payments and compensations for families with children and large families, payments and benefits for pensioners and people of pre-retirement age, as well as on the topic of guardianship and trusteeship.
Since 2024, city residents have had the opportunity to receive online consultations on issues of recalculation of housing and communal payments, charges and debts, confirmation of documents on education and (or) qualifications, academic degrees and titles. Video consultations on guardianship issues related to the issuance of preliminary permission for transactions with property and the disposal of funds of minors, incapacitated or partially incapacitated citizens have also become available. City residents can also receive preliminary information on the disposal of funds from the ward’s account in the Telegram channel using the chat bot “Guardianship”.
As noted in the capital Department of Information Technology, today, thanks to the service on the mos.ru portal, you can ask questions not only to employees of the My Documents government service centers, but also to representatives of 13 departments. Online consultations are available on more than 200 different topics. For example, you can find out about the procedure for obtaining a birth certificate, pension, foreign passport, TIN, compulsory medical insurance policy, as well as other important services.
Using the service “Sign up for a consultation and personal appointment online” Residents of the capital, legal entities and individual entrepreneurs registered on mos.ru can sign up for an online meeting in a few minutes using any electronic device, without visiting the institution. To do this, on the portal in the catalog of services for residents, go to the “Documents” section, then select “Popular in the section”, then – “Sign up for a consultation and personal appointment online” and click on the button “Sign up for an online consultation with a specialist of the state services center or department”. The applicant can choose a life situation and the category of interest, as well as a convenient date and time for receiving the consultation. An invitation to an online meeting and a link to connect will be sent to your personal account and to your email address. The duration of one consultation is up to 20 minutes.
Online consultations are informational in nature. To submit documents, the applicant must personally contact any convenient government services center or use electronic services on the mos.ru portal.
Increasing the availability of mass socially significant services in electronic form corresponds to the objectives of the national program “Digital Economy of the Russian Federation” and the regional project of the city of Moscow “Digital Public Administration”. More information about this and other national projects implemented in Moscow can be found on a special page.
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please note; This information is raw content directly from the information source. It is accurate to what the source is stating and does not reflect the position of MIL-OSI or its clients.
http://vvv.mos.ru/nevs/item/144519073/
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.