MILES AXLE Translation. Region: Russian Federation –
Source: Moscow Government – Government of Moscow –
The unique Moscow service “Social Service in Hospitals” has turned three years old. During this time, social coordinators have provided patients and their relatives with more than 250 thousand services. About this in his blog Sergei Sobyanin said.
“When we launched this project, we had no doubt that it would definitely be in demand. There is little pleasant about going to the hospital: hospitalization, even planned, disrupts the usual way of life. Worrying about one’s own health is often mixed with other worries. When it comes to emergency cases, it is very easy to get confused,” the Moscow Mayor wrote.
Hospitalized Muscovites face many questions. For example, how to tell relatives what happened if you don’t have your phone with you or it’s dead? Who will look after a small child? How to cope with household chores after discharge if you live alone? Hundreds of other questions arise.
Previously, nurses and doctors had to deal with their solution. This took a lot of time, distracting them from their direct responsibilities. Now, in every Moscow adult and children’s hospital, specialized specialists – social coordinators – have taken on the solution of non-medical problems. They come to the aid of elderly or lonely people, patients with disabilities and low-mobility Muscovites, as well as everyone who, due to various circumstances, finds themselves in a difficult life situation.
To contact social coordinators, you do not need to write an application. The specialists themselves meet new patients every morning, delve into their problems and begin to help. If necessary, they involve other departments and organizations of the city.
“If necessary, social coordinators will help with home care services or round-the-clock care in the city’s social inpatient institutions. In children’s hospitals, they primarily provide consultations on various social protection services. For example, they advise how to contact the early assistance service if developmental peculiarities are detected,” Sergei Sobyanin noted.
Despite typical situations, each case of helping patients is unique. Over the years of work, social coordinators have accumulated many successful stories.
Stories of Help
Thus, an elderly patient Antonina Ivanovna was admitted to the N.V. Sklifosovsky Research Institute of Emergency Care. Due to poor health, she did not have time to inform her relatives that she was hospitalized, and she did not have a mobile phone. And the woman did not take the necessary things with her. Social coordinators immediately came to the rescue: they connected her with her beloved grandson. The news that his grandmother was in the hospital took him by surprise, but the young man immediately said that he would bring everything necessary and would definitely visit Antonina Ivanovna. Now she is at home, and her relatives regularly come to visit.
A patient named Valeria was admitted to the shock resuscitation department unconscious. She had been in a coma for a long time. When Valeria came to, the doctors asked social coordinators for help: they needed to establish her identity and find her relatives. At that time, the girl could not speak. The coordinators selected simple words and short questions, used letters of the alphabet, city maps, and caught her every move. In this way, they managed to find out the patient’s name and date of birth. After that, the coordinators began studying social networks, involved the police and the LizaAlert squad in the search. A week later, they found Valeria’s father, who had already lost hope of finding out where his daughter was.
Tatyana Viktorovna came to the emergency room on her own. Doctors examined the elderly woman and, finding no reason for hospitalization, asked social coordinators to talk to her. During the conversation, it turned out that Tatyana Viktorovna had a passport, money, keys to the apartment and a train ticket from St. Petersburg. She assured that she had come to Moscow to see her children, but could not give either their address or phone numbers, and confused events and dates. Specialists came to the conclusion that the woman suffered from dementia. People with cognitive impairments often get lost. Social coordinators contacted the LizaAlert search service and with their help found Tatyana Viktorovna’s son, who, like her, lives in St. Petersburg. The man immediately went to Moscow to pick up his mother.
Young mother Olga was walking with her two-year-old son on the playground when she suddenly began to lose consciousness. The woman was taken to the hospital with her child, but she did not have time to tell anyone about it. While doctors were providing Olga with the necessary medical care, social coordinators looked after the baby and contacted the woman’s husband. He came to the hospital and took his son.
Help in alarming situations: social coordinators are now working in four more children’s city hospitalsAttention and care: social coordinators have been helping patients in the capital’s hospitals for two years
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please note; This information is raw content directly from the information source. It is accurate to what the source is stating and does not reflect the position of MIL-OSI or its clients.
https://vvv.mos.ru/major/themes/11867050/
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.