Translation. Region: Russian Federal
Source: Government of the Russian Federation – An important disclaimer is at the bottom of this article.
From June 25, 2025 to December 31, 2027, Russia will conduct an experiment aimed at improving the quality of state and municipal services, services, and the implementation of life situations. The resolution approving the procedure for its implementation was signed by Prime Minister Mikhail Mishustin.
As part of the pilot experiment, it is planned to optimize the provision of both individual services and a set of services in the format of life situations to citizens and legal entities, reducing the time frame for the provision of services, the number of mandatory face-to-face visits when receiving services, the number of required documents submitted, as well as expanding the list of services provided without the personal presence of citizens, and increasing the share of mass socially significant services provided in electronic form, including in a proactive format.
During the experiment, a change management system for the provision of services, services, and the implementation of life situations, a system for prompt response to cases of reduced quality of services, services, and the implementation of life situations will be formed and tested. For these purposes, optimized standards for the provision of services and the implementation of life situations will be developed and approved.
The experiment will be carried out as part of the implementation of the socio-economic development initiative “State for the People”.
Its participants will include the Ministry of Digital Development, the Ministry of Economic Development, other federal government bodies involved in the implementation of the “State for People” initiative, the Analytical Center under the Government, the Corporation for Small and Medium-Sized Entrepreneurship, the Social Fund, multifunctional centers, regional government bodies and local government bodies.
“The quality of public services is not just convenience for people, but one of the most important elements of interaction between the state and citizens,” said Deputy Prime Minister and Chief of the Government Staff Dmitry Grigorenko, commenting on the decision. “The experiment to improve the quality of public services is another step towards a fundamentally new level of service. We are introducing proactive services and expanding the digital formats for their provision. The basis for changes is feedback from citizens: each review is taken into account, each signal is a reason for improvement. Our goal is to make public services as simple and fast as possible, so that people feel that the state is working for them.”
The document will be published.
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