As part of the Plan for Change, the government committed to establishing a new dedicated support hub for victims and survivors, supporting their needs in the immediate and long-term aftermath of a terrorist attack.

The new 24/7 support hub will provide specialist, trauma-informed care to victims and survivors of terrorism, ensuring they have access to the help they need.

The tender, which opened on Thursday 3 July, is supported by Pool Re, a strategic partner in the government’s CONTEST strategy and the Counter Terrorism Alliance. Pool Re has provided funding to help deliver on our shared mission of supporting victims and survivors.

Security Minister Dan Jarvis said:

The repercussions of a terrorist attack are catastrophic. Victims and survivors require dedicated care to help rebuild their lives.

This new hub will give victims the comprehensive support they need, and I thank Pool Re for being a crucial partner in delivering this.

Tom Clementi, Director and CEO of Pool Re, said:

Pool Re is proud to support victims and survivors of terrorism. As the UK’s largest terrorism reinsurer, we recognise that while the economic impact of terrorism is often in the spotlight, the human cost is just as significant.

This dedicated support hub will help ensure that those affected receive the long-term care they deserve. We look forward to continuing our collaboration with the Home Office through the Counter Terrorism Alliance, to increase the UK’s resilience to the impact of terrorism attacks.

The 24/7 support hub is a part of wider reforms that have been designed in response to direct engagement with victims and survivors, and insights drawn from international best practice.

In March, the government also announced a consultation on a new National Day for Victims and Survivors of Terrorism. This closed on 11 June and sought views on proposals to help the country to remember and honour those who have been tragically killed or impacted by terrorist attacks. The outcome of the consultation will follow in due course.

The Home Office Victims of Terrorism Unit will continue to engage with key stakeholders on progress. 

Support is available to victims and survivors of terrorism and all those affected, regardless of whether the attack took place in the United Kingdom or overseas. More information is available at gov.uk/victimsofterrorism.