Source: Government of Canada regional news
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When temperatures drop, Alberta’s Winter Rules for utilities are designed to keep the power and heat on for Albertans during the cold winter months. Ensuring Albertans have access to reliable and affordable energy is a top priority for Alberta’s government.
From Oct. 15 to April 15, electricity and natural gas services in Alberta cannot be fully disconnected by retailers. This also applies to any time during the year when the forecast for the next 24 hours indicates temperatures below zero degrees.
“During Alberta’s harsh winters, no one should be forced to choose between heating and eating. We’re keeping the lights on for the most vulnerable and taking action to lower power bills for all Albertans. I encourage anyone having difficulties with their utility bill to contact the Utilities Consumer Advocate and learn what options are available.”
Under the Winter Utilities Reconnection program, customers with disconnected utilities are contacted to help get them reconnected before the cold weather hits. This is led by the Utilities Consumer Advocate (UCA), in partnership with the Alberta Utilities Commission (AUC), utility retailers and distributors and other government agencies. Albertans who are having difficulty with paying their utility bills, communicating with their retailer or making manageable payment arrangements should contact the UCA.
“The Winter Utilities Reconnection Program is an important protection for customers struggling with utility bills. UCA Mediation Staff are available to help customers get energy utilities reconnected and stay safe during winter. They can be reached at 310-4822.”
Alberta’s government is working tirelessly to lower utility bills and protect ratepayers, ensuring Albertans keep more of their hard-earned dollars in their bank accounts. With more still to come, Alberta’s government has already taken action by stabilizing local access fees through new legislation, introducing regulations to prevent power price spikes and investing in programs to help municipalities and rural Albertans manage and lower their energy costs. Additionally, the UCA continues to help consumers better understand and navigate the utility market, and their advocacy has led to Albertans saving more than $3.2 billion over the past two decades.
Affordable electricity options are available
Alberta has a unique competitive electricity market, which gives Albertans the power to choose the best energy provider, plan and payment option to fit their needs. Consumers can purchase their power from more than 50 competitive retailers, with the choice of either fixed or variable rate contracts.
Albertans are encouraged to explore their options and find the competitive rate best-suited to their needs. Last year, tens of thousands of households moved off the Rate of Last Resort to competitive contracts for a more affordable option. Albertans who are looking for help with their utility bills or are experiencing a dispute with their provider should contact the Utilities Consumer Advocate at 310-4822, via email, or through their website.
Related information
- Utilities Consumer Advocate
- Financial Assistance Resources (UCA)
- Alberta Utilities Commission
- Farm fuel and rural utility programs
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- Power watchdog supports Alberta’s electricity market reforms (Aug. 5, 2024)
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