Translartion. Region: Russians Fedetion –
Source: Government of the Russian Federation – An important disclaimer is at the bottom of this article.
Regional services “life situations” have been launched in Russia for the first time. 85 services “life situations” have been launched on the unified portal of state services and regional portals for the provision of services, which include services provided by the subjects of the Russian Federation. With the help of the services “life situations” the time for receiving state services is reduced, as well as the number of visits to departments and documents that need to be provided.
Life situations services combine services that are needed by people and businesses in certain circumstances, provided comprehensively and in one place.
At the federal level, the “life situations” services are being implemented since 2023. 34 federal “life situations” services have already been launched. In particular, these are services for large families, replacement and restoration of documents, moving to another region, opening a business.
To date, more than 1.5 million people have used the federal “life situations” services.
Within the framework of one regional service, “life situation” has decreased on average:
– the time to receive services is almost 2 times shorter – up to 25 days;
– the number of documents that need to be submitted to departments is doubled – up to 4 units;
– the number of in-person visits to departments has increased fourfold, to one.
“Citizens are faced with the need to receive government services that are provided both at the federal and regional levels. It is important that a person receives a comfortable service regardless of whether these services are federal or regional. For this purpose, we have launched the “life situations” services, including those that combine regional services. The practice of using the most successful of them will be extended to other regions. That is, some of the “life situations” created in a specific region will become federal,” commented Deputy Prime Minister – Chief of the Government Staff Dmitry Grigorenko.
For example, in the Republic of Buryatia, the service “life situation” helps in arranging care for an elderly relative at home and in providing the relative with assistance from a social worker. A person interacts with all departments in the “one-stop shop” mode on the page of the service “life situation”.
The service “life situation” in the Yaroslavl region allows you to learn about the procedure for filing an application to receive the title “Veteran of Labor”. The service informs about the rights arising in connection with the assignment of the status “Veteran of Labor”, about the possibility of receiving regional social support measures, about the conditions for their appointment and provision.
The service “life situation” in the Ryazan region helps to undergo a medical examination and preventive examination. Thanks to the service, you can sign up for a medical examination, fill out the documents required to visit the clinic, and get information on preparing for diagnostic tests. The results of the tests are sent to the citizen’s personal account on the public services portal.
The “life situations” services launched in other regions allow one to solve a wide range of social issues, such as entering college or technical school, receiving regional support measures for the birth of children, and others.
By the end of 2025, another 340 regional “life situations” services are planned to be launched. Thus, it is planned that by the end of 2025, 425 regional “life situations” services will be available.
Work on the formation and launch of the “life situations” services is being carried out within the framework of the implementation of the federal project “State for People”.
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.