Category: Commerce

  • MIL-OSI Russia: Dmitry Chernyshenko: The Institute of Intellectual Property is a cross-cutting component of the national innovation system of a technologically developed country

    MILES AXLE Translation. Region: Russian Federation –

    Source: Government of the Russian Federation – An important disclaimer is at the bottom of this article.

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    Dmitry Chernyshenko spoke at the plenary session of the XXVIII International Scientific and Practical Conference “IP Era” “Intellectual Property – the Basis of an Innovative Economy: Priorities and Mechanisms of Scientific and Technological Development”

    Deputy Prime Minister Dmitry Chernyshenko spoke at the plenary session of the XXVIII International Scientific and Practical Conference “IP Era” “Intellectual Property – the Basis of an Innovative Economy: Priorities and Mechanisms for Scientific and Technological Development”.

    The event participants discussed issues of international scientific and technical cooperation in the field of intellectual property.

    Dmitry Chernyshenko noted that the institute of intellectual property is a cross-cutting component of the national innovation system of each technologically developed country. In Russia, over the past year, strategic goal-setting in the field of scientific and technological development for the next period has been determined.

    “In May, President Vladimir Putin approved a decree on Russia’s national development goals. For the first time in the history of modern Russia, technological leadership has become a national goal. We now have a unique situation, since one of the strategic objectives aimed at achieving this goal is to increase spending on science to 2% of GDP by 2030. Another objective is to increase the share of domestic high-tech goods and services created on the basis of our own development lines by 1.5 times compared to the 2023 level. In this regard, it is important for us not only to increase the volume of scientific research and development, including through extra-budgetary sources, but also to ensure what Rospatent does – timely and seamless transfer of these technologies into products and services in demand by citizens, the state and business,” the Deputy Prime Minister emphasized.

    To make management decisions and track the effective transfer of technologies from science to industry, a unified digital environment for research and development is being formed within the Science and Innovation domain. The first 14 services are already functioning in it, including the Service of Technology Requests from Business and End-to-End Traceability.

    Dmitry Chernyshenko separately noted that in order to respond to global challenges, it is necessary to concentrate all resources around the tasks of technological leadership.

    “According to the instructions of the head of state, each national project of technological leadership should provide for separate federal projects on advanced training of qualified specialists and development of the most important science-intensive technologies. The role of intellectual property here is the proper legal protection of the result and its transfer from scientific reserves, which will be formed within the framework of separate federal projects, to specific products and their entry into industrial production. In this regard, I would like to note the work of Rospatent, which today is not limited to just protecting intellectual property, but is focusing on stimulating scientific, technological, and entrepreneurial breakthroughs,” said the Deputy Prime Minister.

    Today, there are a large number of requests from technology companies for reverse engineering of technologies and products that the companies previously purchased abroad. In the process of reverse engineering, scientists and engineers often manage to improve the properties of technologies and products, thereby creating a qualitatively new result.

    According to Dmitry Chernyshenko, today, only registration in the patent offices of friendly countries where such products are planned for sale can provide proper legal protection for products, especially those with export potential. National patent offices can and should act as methodologists in the proper registration of intellectual property rights.

    The Deputy Prime Minister also recalled that the plenary session was timed to coincide with the 6th meeting of the heads of intellectual property departments of the BRICS countries, and noted the Rospatent project to develop a guide to intellectual property systems in the BRICS countries for entrepreneurs.

    The plenary session was attended by Deputy Minister of Economic Development Maxim Kolesnikov, President of the Eurasian Patent Office (EAPO) Grigory Ivliev, as well as representatives of the intellectual property departments of the Republic of Belarus, China and South Africa. In addition, a greeting was given by the Chairperson of the Federation Council Committee on Science, Education and Culture Lilia Gumerova. The session was moderated by the Head of Rospatent Yuri Zubov.

    In addition, Deputy Prime Minister Dmitry Chernyshenko held a meeting with the management of Rospatent and subordinate organizations. They discussed the role of Rospatent in ensuring Russia’s technological leadership, IT infrastructure in the field of intellectual property, and legal protection of regional brands as a tool for developing tourism in the regions of Russia.

    “It is important to create developments with export potential and a focus on further commercialization. Intellectual property is an important indicator of the country’s technological development, and promising scientific ideas should receive legal protection and enter industrial production as soon as possible. The necessary digital and analytical services have been formed in the Rospatent system to support science and business,” said Rospatent head Yuri Zubov.

    Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.

    Please note; This information is raw content directly from the information source. It is accurate to what the source is stating and does not reflect the position of MIL-OSI or its clients.

    http://government.ru/nevs/52948/

    MIL OSI Russia News

  • MIL-OSI Banking: Verizon Business unveils Digital Agent, a new sales model geared to supercharge its Partner Network

    Source: Verizon

    Headline: Verizon Business unveils Digital Agent, a new sales model geared to supercharge its Partner Network

    NEW YORK – Verizon Business announced a new sales model, Digital Agent, created to bolster new business opportunities for existing and new partners in the Verizon Partner Network. Digital Agent enables channel partners to sell Business Internet, connected laptops and tablets with no deal registration, opportunity or lead required. Partners on the platform can sell on behalf of Verizon Business in a new way designed to help facilitate seamless sales with greater benefit to the customer.

    “Digital transformation is at the core of increasing efficiencies and creating simplicity in our business, especially when it comes to enabling our partner ecosystem with new tools and resources. Our partners need to transact quickly from quoting to activation, ultimately seeking seamless API integration with our systems. Our team created Digital Agent as a key enabler on this journey,” said Mark Tina, Channel Chief and Vice President of Indirect Partner Sales for Verizon Business. “When you think about the trends that are taking the workforce by storm, for example the skyrocketing popularity of connected laptops, it is clear that partners and customers need an avenue to obtain these assets quickly and reliably. Digital Agent opens up doors for our partners to cast a wide net and sell more quickly, while the customers we serve can get the tools they need to help their business grow.”

    Partners can access Digital Agent from anywhere in the field via their online portal. In the portal, partners easily view products with prospects, build a shopping cart, and send to the customer for them to place their order in one fell swoop. The user-friendly portal was designed with customers and partners in mind, giving partners the needed flexibility to simply create a quote and sell, all in one spot.

    Verizon Business is continuously sourcing feedback from its channel partners, and the launch of this new model is a direct result of these ongoing conversations. Digital Agent opens up a new way for partners in the Verizon Partner Network to sell key products that will benefit their customers while they’re on the go. Connect with the Verizon Partner Network to find the right indirect agent model for you.

    MIL OSI Global Banks

  • MIL-OSI USA: With Balloon Fiesta Underway, Luján Highlights Wins From FAA Reauthorization Bill to Protect Hot Air Ballooning

    US Senate News:

    Source: US Senator for New Mexico Ben Ray Luján
    Washington, D.C. – With the Albuquerque International Balloon Fiesta underway, U.S. Senator Ben Ray Luján (D-N.M.), a member of the Senate Committee on Commerce, Science, and Transportation, highlighted key priorities that he secured to help protect hot air ballooning in the Federal Aviation Administration (FAA) Reauthorization Act of 2024 that was passed and signed into law in May.
    “The annual Balloon Fiesta is a vital part of New Mexico’s culture and economy that brings thousands of visitors to our state from around the world,” said Senator Luján, a member of the Senate Committee on Commerce, Science and Transportation. “Over the years, I’ve worked to keep New Mexico as the hot air balloon capital of the world and let the balloons fly without disruption. I am proud to have worked with my colleagues during FAA Reauthorization negotiations to protect our cherished tradition of hot air ballooning that is on full display at this year’s Balloon Fiesta.”
    Earlier this year, as part of the FAA Reauthorization Act, Senator Luján secured a provision to require the FAA to consider the unique capabilities of hot air balloons in future regulations. In 2022, Senator Luján and the New Mexico Delegation successfully pushed the FAA to adjust a policy that would have grounded hot air balloon flights and caused major disruptions to the Albuquerque International Balloon Fiesta.

    MIL OSI USA News

  • MIL-OSI USA: Department of Environmental Quality Secretary Mary Penny Kelley

    Source: US State of North Carolina

    Headline: Department of Environmental Quality Secretary Mary Penny Kelley

    Department of Environmental Quality Secretary Mary Penny Kelley
    mseets

    Today, Governor Roy Cooper announced Boards and Commissions appointments.

    Gov. Cooper has appointed the following individuals to the Governor’s Advisory Council on Aging:

    • Adrienne A. Livengood of Winston Salem as a member at-large. Livengood previously served on the Senior Services Board and the Family Services of Forsyth County Board. Livengood has dedicated her time to raising awareness for senior care accessibility.
    • Debra A. Stonecipher of Asheville as a member at-large. Stonecipher is a former Boeing Executive and owner of the Knight House. Stonecipher’s advocacy for families with aging parents led her to participate in the Mayo Aging and Alzheimer’s Study; allowing her to further assist in research efforts to find a cure for the disease.

    Gov. Cooper has appointed the following individuals to the North Carolina Arts Council:

    • Susan W. Woodson of Raleigh as a member at-large. Woodson is an Artist at 5 Points Art Gallery. She has over 30 years of experience in graphic design and founded the Roundabout Art Collective in Raleigh. She is an active member of Moondog Fine Arts.
    • Dr. Paul Keith Baker of Raleigh as a member at-large. Dr. Baker is the Executive Director of the Contemporary Art Museum of Raleigh and a Professor of History at North Carolina Agricultural and Technical State University. Dr. Baker also has ample experience with program development and higher education.
    • Dr. William Henry Curry of Raleigh as a member at-large. Dr. Curry is the Music Director of the Durham Symphony Orchestra. He also has several years of experience as the Resident Conductor and Artistic Director of the North Carolina Symphony.

    Gov. Cooper has appointed the following individual to the North Carolina Auctioneers Commission:

    • John M. Harris of Winston-Salem as a member by the Governor’s discretion. Harris is a Principal Attorney at J. Harris Legal PLLC. He has over nine years of extensive law and government experience.

    Gov. Cooper has appointed the following individual to the Bald Head Island Transportation Authority Board of Trustees:

    • Joseph Patrick Hatem of Southport as a member at-large. Hatem is a native North Carolina resident who served as the Mayor of Southport from 2019 to 2023. He has experience as an Emergency Physician and as the Chairman of the Department of Medicine for J. Arthur Dosher Memorial Hospital.

    Gov. Cooper has appointed the following individual to the North Carolina Employment Security Board of Review:

    • Adam Lockhart Taylor of Raleigh as a representative of employers. Taylor was the Director of Governmental Relations for the North Carolina Office of State Human Resources. His wealth of experience afforded him the opportunity to serve as Chief Deputy and later Assistant Secretary of the Division of Employment Security (DES) before serving as Senior Policy Advisor to the Department of Commerce Division of Workforce Solutions.

    Gov. Cooper has appointed the following individual to the North Carolina Advisory Committee on Cancer Coordination and Control:

    • Melissa H. Smith of Wake as the North Carolina community college system representative. Smith is the Senior State Director of Health Science Programs for the NC Community College System. She previously served as the Dean of Health Sciences at Caldwell Community College and Technical Institute.

    Gov. Cooper has appointed the following individual to the Disciplinary Hearing Commission of the North Carolina State Bar:

    • Scarlett Hargis of Garner as a public member. Hargis serves as a Paralegal to the General Counsel in the Office of the Governor and has been in this role since 2017. Prior to this, she was the Administrative Officer for the Attorney General in the North Carolina Department of Justice.

    Gov. Cooper has appointed the following individual to the North Carolina Council on Educational Services for Exceptional Children:

    • Dr. Bradley S. Stevenson of Charlotte as a representative of a private school. Dr. Stevenson is the Director of Program Administration and Clinical Services of Melmark Carolinas. Dr. Stevenson has experience working as a Behavior Analyst, a Senior Consultant, and an Educational and Behavior Consultant.

    Gov. Cooper has appointed the following individual to the North Carolina Hearing Aid Dealers and Fitters Licensing Board:

    • Anne Morgan Selleck of Durham as a physician preferably specializing in the field of Otolaryngology. Selleck is a Clinical Assistant Professor at the University of North Carolina at Chapel Hill. She has experience as a research coordinator and has a subspecialty certificate in Neurotology.

    Gov. Cooper has appointed the following individual to the Historic Murfreesboro Commission:

    • Craig Lee Dennis of Murfreesboro as a member at-large. Dennis is an art teacher at Riverview Elementary School. He also serves as a Murfreesboro Town Councilman and Fire Commissioner. Additionally, Dennis spends his time as a volunteer for the Murfreesboro Historical Association and serves as the Landscape Committee Chair of the John Wheeler House.

    Gov. Cooper has appointed the following individual to the North Carolina State Historical Records Advisory Board:

    • Melissa A. Lovell of Holly Springs as a member at-large. Lovell has over twenty-five years of experience as a Legal Services Practice Manager and Agency Legal Specialist for the North Carolina Department of Justice.

    Gov. Cooper has appointed the following individual to the North Carolina Human Relations Commission:

    • Kerry M. Wiggins of Winston-Salem as a member at-large. Wiggins is the Boards and Commissions Program Director of the North Carolina League of Conservation Voters Foundation. Previously, Wiggins was a patient advocate at Old Vineyard Behavior Health Services.

    Gov. Cooper has appointed the following individual to the North Carolina Locksmith Licensing Board:

    • Erich Crouch of Greensboro as a public member. Crouch is a former Probation Officer with the North Carolina Department of Adult Corrections, serving the department for 27 years. He has a certification in Homeland Security and ample experience in safety training.

    Gov. Cooper has appointed the following individuals to the North Carolina Commission for Mental Health, Developmental Disabilities and Substance Abuse Services:

    • Carolyn Floyd Robinson of Lumberton as a substance abuse services consumer or an immediate family member of a substance abuse services consumer. Robinson is the Program Director of Borderbelt Behavioral Healthcare LLC and has worked as a substance abuse professional for over 22 years.
    • Dr. Hany A. Kaoud of Winterville as a physician. Dr. Kaoud is the Medical Director and Psychiatrist at Easterseals PORT Health. Prior to this, he was an attending physician at Wayne UNC Health Care and a Research Assistant at California State University.
    • Danny Ray Graves of Charlotte as a member who is a substance abuse services professional. Graves is the Director of Clinical Supervision for the McLeod Addictive Disease Center. He is a certified Clinical Addictions Specialist and a certified Substance Abuse Counselor.
    • Suzanne Mizsur-Porter of Rutherfordton as a substance abuse services family member. Mizsur-Porter is the Executive Director of United Way of Rutherford County. She also served as Creative Director for EMSI Public Relations.
    • Karon F. Johnson of Durham as a developmental disability’s family member. Johnson is a Clinical Assistant Professor at the School of Social Work at the University of North Carolina at Chapel Hill. She is the owner of a Private Therapy Practice and has experience working within the Crisis Unit at the Chapel Hill Police Department.

    Gov. Cooper has appointed the following individual to the Martin Luther King, Jr. Commission:

    • Mildred Christmas of Raleigh as a member at-large. Christmas spent over 17 years as a State Procurement Specialist in the Department of Administration. She also served as the Records Management Analyst for the State Records Center in the Department of Cultural Resources for 14 years.

    Gov. Cooper has appointed the following individual to the NCWorks Commission:

    • Rebecca Irene Axford of Hillsborough as a workforce representative/labor representative. Axford is the International Representative for the International Brotherhood of Electrical Workers Education Department for the state of North Carolina.

    Gov. Cooper has appointed the following individual to the North Carolina State Board of Examiners for Plumbing, Heating and Fire Sprinkler Contractors:

    • Jeffrey Clark Farlow of Greensboro as a plumbing contractor. Farlow is the Executive Vice President at InfraPros, LLC. Farlow is an established leader for Facility Automation and Operations. He has been recognized for guiding the company in Green Building Technology and awarded the Distech Controls International Green Building Award for innovation and work in energy-saving strategies.

    Gov. Cooper has appointed the following individual to the North Carolina Private Protective Services Board:

    • David E. Poston of Shelby as a member who is licensed under 74C-4. Poston is a former Patrol Deputy and Polygraphist/Background Investigator for Clay County’s Sheriff’s Office. He is a licensed private investigator and polygraph examiner who concentrates on defendant criminal case review and pre-trial polygraph testing, employee theft, espionage, and sabotage, as well as pre-employment and family advocacy.

    Gov. Cooper has appointed the following individuals to the North Carolina Real Estate Commission:

    • Patrick H. Bell of Raleigh as a licensed real estate broker. Bell is the Vice President of Land Acquisition Carolinas for The Kolter Group and serves as a board member on eight homeowner associations. He is also a former land acquisition manager and commercial real estate broker.
    • Melvin Alston of Greensboro as a licensed real estate broker. Alston is the President of Alston Realty Group, Inc. He is also the Guilford County Commissioner Board Chair, representing district 8.

    Gov. Cooper has appointed the following individual to the North Carolina Council on Sickle Cell Syndrome:

    • The Honorable Gladys A. Robinson of Raleigh as a member at-large. Senator Robinson is the Deputy Minority Leader of the North Carolina Senate for the State of North Carolina. Senator Robinson also serves on the Southern Regional Education Board.

    Gov. Cooper has appointed the following individuals to the Supplemental Retirement Board of Trustees:

    • Rajinder Singh of Cary as a member experienced in finance and investments. Singh has held various roles as a Global Financial Services Executive throughout his 25-year career. Singh also serves as a director on the boards of Sagen Canada, India Mortgage Guarantee Corporation, and Appalachian Trail Conservancy.
    • Lanier T. McRee of Raleigh as a member experienced in finance and investment who is also a state employee. McRee works as the Assistant State Budget Officer for the North Carolina Office of State Budget and Management. Previously, McRee worked as the principal budget analyst for the North Carolina General Assembly.

    Gov. Cooper has appointed the following individual to the North Carolina Commission on Volunteerism and Community Service:

    • Samantha C. Arrington Sliney of Whispering Pines as a member who is a representative of the military or veterans. Sliney is an attorney advisor for the Department of the Army- Joint Operations Command. She also serves as defense counsel for the New Jersey Air National Guard. Sliney also advocates and leads the Department of the Air Force Women’s Initiatives Team as their Co-Chair.

    ###

    Oct 9, 2024

    MIL OSI USA News

  • MIL-OSI Video: Session 1: Monetary policy and financial markets

    Source: European Central Bank (video statements)

    Session 1
    Monetary policy and financial markets
    Chair: Wolfgang Lemke, European Central Bank

    Bond Market Views of the Fed
    Luigi Bocola*, Stanford University
    Co-Authors: Alessandro Dovis, Kasper Jørgensen and Rishabh Kirpalani

    Discussant: Klodiana Istrefi, Banque de France

    Deciphering Monetary Policy Shocks
    Christian Wagner*, WU Vienna University of Economics and Business
    Co-Authors: Phillipp Gnan, Maximilian Schleritzko and Maik Schmeling

    Discussant: Fabian Schupp, European Central Bank

    https://www.youtube.com/watch?v=9C63Zfcfv20

    MIL OSI Video

  • MIL-OSI Video: Session 3: Young Economists and Closing remarks and end of day 1

    Source: European Central Bank (video statements)

    Session 3
    Young Economists
    Chair: Roberto Motto, European Central Bank

    The fintech lending channel of monetary policy
    Lavinia Franco*, Bayes Business School

    Nonlinearities of Monetary Policy across States of Price Rigidity
    Pascal Seiler*, ETH Zurich, KOF Swiss Economic Institute

    Financial Intermediation and Aggregate Demand: A Sufficient Statistics Approach
    Piotr Zoch*, University of Warsaw

    Closing remarks and end of day 1

    https://www.youtube.com/watch?v=Hq9XZ6F34As

    MIL OSI Video

  • MIL-OSI Security: Justice Department, Federal Trade Commission and Consumer Financial Protection Bureau Warn Consumers About Potential Scams and Price Gouging in the Wake of Hurricanes and other Natural Disasters

    Source: United States Attorneys General 1

    As the nation braces for another major hurricane, the Justice Department, along with the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB), is warning consumers about those looking to take advantage of natural disasters by engaging in potential fraud, price gouging and collusive schemes.

    Scammers quickly exploit weather emergencies and take advantage of people trying to recover or donate to disaster victims. Weather emergencies provide disruptions to the supply chain, which can also provide opportunities for wrongdoers to engage in collusive schemes that inflate prices charged to customers who are under extreme stress and therefore unable to fight back against collusive or anticompetitive prices.

    “Companies are on notice: do not use the hurricane as an excuse to exploit people through illegal behavior,” said Deputy Assistant Attorney General Manish Kumar of the Justice Department’s Antitrust Division. “The Antitrust Division and its law enforcement partners will act quickly to root out anticompetitive behavior and use every tool available to hold wrongdoers accountable.”

    “Wrongdoers are looking to exploit opportunities and victims of natural disasters for their own personal gain,” said U.S. Attorney Ronald C. Gathe Jr. for the Middle District of Louisiana, who is also Executive Director of the National Center for Disaster Fraud (NCDF). “The Justice Department, including the NCDF, stands ready to prevent these bad actors from fraudulent activity. We are here to support victims of natural disasters during these difficult times together with our state, local and federal partners, and agencies. In an effort to assist the most vulnerable neighbors who are susceptible to these types of fraudulent schemes, we encourage you to be diligent in reporting suspicious activity on their behalf.”

    “As Americans seek safety from natural disasters, we’re hearing troubling reports of price gouging for essentials that are necessary for people to get out of harm’s way — from hotels to groceries to gas,” said FTC Chair Lina M. Khan. “No American should have to worry about paying grossly inflated prices when fleeing a hurricane. In partnership with state enforcers, the FTC will keep fighting to ensure that Americans can get the relief they need without being ripped off by bad actors exploiting a crisis.”

    “Price gouging during a natural disaster is just plain wrong, and excessive price increases can be unfair under the law,” said CFPB Director Rohit Chopra. “The CFPB will be on the lookout for financial companies that take advantage of natural disasters to rip people off.”

    Possible types of natural disaster scams include:

    • Fraudulent charities soliciting donations for disaster victims that often imitate the names of charities linked to the disaster;
    • Scammers impersonating government officials, offering disaster relief in exchange for personal information or money;
    • Scammers promoting non-existent businesses or investment opportunities related to disaster recovery, such as rebuilding or flood-proofing;
    • Price gouging for essential goods and services needed by disaster victims; and
    • Businesses using supply chain disruptions as a cover for collusion to overcharge customers.

    To avoid scams and frauds while you’re recovering from a hurricane or another natural disaster, remember only scammers will insist you pay for services by wire transfer, gift card, payment app, cryptocurrency or in cash. Avoid anyone who promises they can help you qualify for relief for a fee. That’s a scam. You are not required to pay a fee to get disaster relief. Never sign your insurance check over to someone else. Be sure to research contractors and get estimates from more than one before signing a contract for work. Get a written contract for repairs and read it carefully before signing it.

    The Justice Department established the NCDF in the wake of Hurricane Katrina to deter, investigate and prosecute fraud in the wake of disasters. More than 50 federal, state and local agencies participate in the NCDF, which reminds the public to be aware of and report any instances of alleged fraudulent activity related to relief operations and funding for victims. Complaints of fraud may be reported online at http://www.justice.gov/DisasterComplaintForm. Complaints may also be reported to the NCDF at (866) 720-5721, a hotline that is staffed 24 hours a day, seven days a week.

    Consumers and businesses with concerns about potentially anticompetitive conduct like price-fixing, bid-rigging, or customer-allocation can report those concerns to the Antitrust Division’s Citizen Complaint Center at 1-888-647-3258 or by visiting http://www.justice.gov/atr/report-violations.

    MIL Security OSI

  • MIL-OSI USA: Jefferson, The Fed’s Discount Window: 1990 to the Present

    Source: US State of New York Federal Reserve

    Thank you, Steve, for that kind introduction and for the opportunity to talk to this group today.1
    Let me start by saying that I am saddened by the tragic loss of life, destruction, and damage resulting from Hurricane Helene in North Carolina, and throughout this region. My thoughts are with the people and communities affected. For our part, the Federal Reserve and other federal and state financial regulatory agencies are working with banks and credit unions in the affected area to help make sure they can continue to meet the financial services needs of their communities.
    Yesterday I shared my historical perspective on the discount window at Davidson College.2 In 1913, when the Federal Reserve was established, the discount window was the main tool it used to provide the nation with a safer, more flexible, and more stable monetary and financial system. More than 110 years later, the discount window continues to play an important role in supporting the liquidity and stability of the banking system, and the effective implementation of monetary policy.
    Today I would like to discuss with you how the discount window has evolved in the 21st century, including recent steps the Federal Reserve Board has taken to solicit feedback from the public on discount window operations. Before I address our most recent efforts, however, I will review some important episodes in discount window history that brought us to where we are today.
    First, I will recount briefly events in the 1980s and early 1990s that provide important context for the reappraisal of the discount window in the early 2000s. Second, I will summarize revisions to the discount window that the Fed made in 2003 and some additional changes made since then. Third, I will describe efforts that the Fed has taken to ensure that the discount window remains effective today, including the request for information that the Board recently issued on operational aspects of the discount window and intraday credit. After completing my discussion of the discount window, I will conclude with my outlook for the U.S. economy.
    Events before the 2003 Discount Window RevisionsI would like to pick up today where I left off yesterday in my speech at Davidson College: the 1980s and early 1990s. This was a period of widespread problems in the commercial banking sector. Troubled institutions borrowed from the discount window for extended periods of time as the Federal Deposit Insurance Corporation (FDIC) sought to find merger partners or otherwise manage the closure of these institutions. As a result, the discount window became associated strongly with lending to troubled institutions. Healthy banks’ reluctance to borrow from the discount window increased. The greater reluctance to borrow from the discount window made it less effective both as a monetary policy tool and as a crisis-fighting tool.3 This led to a reassessment of the discount window in the early 2000s and to eventual revisions implemented in 2003.
    A Reassessment of the Discount Window in the Early 2000sThe key challenge in the reassessment of the discount window was to establish a lending program that would not only operate effectively and support monetary policy implementation, but also mitigate moral hazard and provide sufficient controls to minimize risk to Reserve Banks and, ultimately, to American taxpayers. After the reassessment, the Fed implemented several changes aimed to achieve the right balance.
    The Board replaced the adjustment credit program, which was extended at a below-market rate, with a new type of discount window credit called primary credit. This new type of discount window credit became effective in 2003.4 It is available as a backup source of liquidity to depository institutions in generally sound financial condition at an above-market rate. Making the discount rate a penalty rate is more consistent with the long-standing practice of other major central banks. This feature was intended to reduce the need for administrative pressures based on Reserve Bank staff judgment of inappropriate usage when the discount rate was below market rates. Although those measures effectively limited usage that was deemed inappropriate at the time, they also presented communication challenges regarding when it was appropriate to use the discount window and perpetuated the perception that the Fed discouraged its use.
    Primary credit is a “no questions asked” facility in which eligible depository institutions are no longer required to have exhausted other sources of funding or be subject to restrictions on the use of the borrowed funds. The Fed initially set the primary credit rate 100 basis points above the target federal funds rate.5 Since March 2020, the Fed has set the primary credit rate at a level equal to the top of the target range for the federal funds rate.6
    At the same time primary credit was established, another new program, called secondary credit, replaced the extended credit program. Secondary credit is available to depository institutions that are not eligible for primary credit. It was initially available at an interest rate 50 basis points higher than the primary credit rate, which is the spread in effect today. In contrast to primary credit, extensions under secondary credit are subject to higher collateral discounts and may involve ongoing oversight on the use of funds obtained under the program, reflecting the less-sound condition of secondary credit borrowers. Typically, Reserve Banks review a depository institution’s plan to repay the loan and return to market sources of funding.
    This two-tiered structure of providing the no-questions-asked primary credit program for healthy depository institutions and the secondary credit program for less-than-healthy depository institutions was designed primarily to instill public confidence in the health of institutions borrowing from the primary credit program and to reduce the reluctance of healthy depository institutions to borrow.7 In addition, having two separate facilities would reinforce the notion that healthy and troubled depository institutions alike should regard borrowing from the Fed as an option in the event of a need for additional funds.
    In the early years of the switch to the new facilities, there were signs that healthy depository institutions became more willing to borrow from the discount window. For example, some research found that after the 2003 discount window revisions, banks borrowed more from the discount window when the federal funds rate spiked than they had previously.8 This finding suggests that the redesign of the discount window was effective in reducing banks’ reluctance to borrow. As a result, the discount window may have been more effective in placing a ceiling on short-term funding rates, aiding the implementation of monetary policy, and serving as a liquidity tool when needed.
    Nevertheless, it is important to acknowledge that it is difficult to measure reluctance to borrow from the discount window. When the interest rate on primary credit is above the target federal funds rate and the federal funds rate is close to its target, the aggregate volume of primary credit is expected to be low. In other words, a low average level of discount window borrowing does not necessarily mean that there is a reluctance to borrow; instead, it could simply reflect a situation in which depository institutions do not currently need to borrow. In addition, when there is an abundance of liquidity in the banking system, as is the case in the current ample-reserves monetary policy regime, depository institutions may have less need to obtain additional liquidity via the discount window. Again, this does not necessarily mean that there is a reluctance to borrow. Conversely, the presence of discount window borrowing does not necessarily reflect the absence of a reluctance to borrow. It could be the case that, although aggregate usage increases, there are still some depository institutions that are willing to pay well above the primary credit rate even when they could have borrowed readily from the discount window. For these reasons, it is important that we complement data with market outreach information to assess the effectiveness of the discount window.
    Changes and Challenges since the Introduction of Primary and Secondary CreditPrimary and secondary credit exist today, but some changes have been made to primary credit since its inception. For example, although the discount window was used extensively and played an important role in the emergency measures taken during the financial crisis of 2007–09, some depository institutions during this period still were willing to borrow funds from the market at rates above the discount rate.9 This suggested that there was a reluctance to borrow before the crisis, and that reluctance appeared to grow over the course of the crisis. To promote the restoration of orderly conditions in financial markets and provide depository institutions with greater assurance about the cost and availability of funding, the Board approved temporary changes to its primary credit discount window facility during the crisis.10 In addition, in late 2007, the Board established the Term Auction Facility (TAF).11
    Concerns about lending to troubled depository institutions reemerged after the 2007–09 financial crisis. In the Dodd-Frank Wall Street Reform and Consumer Protection Act, which was enacted in 2010, Congress required the Fed to publish detailed individual institution borrowing data with a two-year lag.12 This action was intended to enhance the transparency and accountability of Federal Reserve lending while still preserving a measure of confidentiality to avoid discouraging depository institutions from borrowing.
    More recently, in March 2020, the Fed announced changes to the provision of primary credit that were intended to encourage depository institutions to use the discount window to meet demands for credit from households and businesses in connection with the COVID-19 pandemic. These changes included setting the primary credit rate at a level equal to the top of the federal funds target range—a step that enhanced the ability of the discount window to support trading within the Federal Open Market Committee’s (FOMC) target range for the federal funds rate—and communicating the terms of borrowing as 90 days, prepayable and renewable on a daily basis. To further encourage depository institutions to use the discount window, the Fed also made changes to its reporting of Reserve Bank–level aggregate weekly discount window borrowing. It consolidated amounts previously reported as “loans,” which include discount window borrowing, into a broader category of assets.13 The changes made in 2020 remain in effect.
    During and after the spring 2023 stress events, the discount window again played an important role in supporting both monetary policy and financial stability. Depository institutions that came under severe stress turned to the discount window. The discount window also served an important role in providing ready access to funding, especially for depository institutions experiencing spillovers from the bank failures. To further ensure that depository institutions had the ability to meet the needs of all their depositors, the Board announced the creation of a new emergency program, the Bank Term Funding Program (BTFP). Although the BTFP was established pursuant to the Board’s emergency lending authority in section 13(3) of the Federal Reserve Act, the BTFP used the discount window infrastructure to lend to eligible depository institution borrowers.14 By relying on the existing discount window infrastructure, the BTFP was able to begin operating right away. The program ceased extending new loans on March 11, 2024, as scheduled.
    Today the discount window continues to be an effective tool, but it is important to acknowledge that economic and banking conditions continue to evolve. Since the 2003 discount window reassessment, we have seen an increased focus on liquidity in banking regulation, including the advent of quantitative liquidity requirements for large banking organizations; technological changes in the banking system; a general trend toward faster and 24-7-365 payment systems; changes in the composition and posture of Federal Home Loan Bank lending; and the move to an ample-reserves monetary policy implementation regime.
    In light of these developments, the Federal Reserve System has taken important steps to ensure that the discount window performs its functions successfully in the 21st-century economy. For example, last year the Board, along with the other federal banking agencies and the National Credit Union Administration, issued guidance on contingency funding plans that encouraged depository institutions to be ready to borrow from the discount window.15 This includes taking steps to establish borrowing relationships with the Federal Reserve, such as providing certain legal documentation and ensuring that collateral to secure loans is ready to pledge. In connection with interagency initiatives, Reserve Banks have conducted outreach to depository institutions and made efforts to guide them in using the discount window.
    Data suggest that this encouragement is working. By the end of 2023, 3,900 banks, or roughly 80 percent of all banks, had completed the legal documentation required to borrow from the discount window.16 Of those, nearly 2,000 banks had pledged collateral, with an aggregate lendable value of over $2.6 trillion after applying appropriate discounts. These figures are notably above their levels at the end of 2021 and 2022. Although I am pleased to see the improvements in discount window readiness statistics, continued outreach is still important. To that effect, this summer, Federal Reserve Banks hosted an Ask the Fed® session to discuss the purpose of the discount window, its facilities, and recommendations for depository institutions on how to prepare to borrow from the Fed.17
    Additionally, the Federal Reserve System has made important investments to enhance the technology that supports discount window activities. Earlier this year, the System launched Discount Window Direct, which is an online portal for depository institutions to request and prepay loans as well as securely message their local Reserve Bank.18 Discount Window Direct generally is accessible 24 hours a day. We are actively encouraging the use of Discount Window Direct.
    Seeking Feedback on the Discount WindowTo complement our efforts to enhance discount window operations, the Federal Reserve Board recently announced that it is collecting feedback from the public on operational frictions associated with the discount window and intraday credit through the issuance of a request for information. As some of you may know, a request for information is a formal document through which a government agency solicits feedback. Members of the public can submit comments in response to the request for information until December 9, 2024.19
    The Board requests input on various discount window and intraday credit operational practices, such as the process for requesting, receiving, and repaying discount window loans as well as Reserve Bank discount window and intraday credit communications practices. Through the request for information, the Board hopes to gain further insight into the operational aspects that are the most costly or burdensome for depository institutions. This will help the Fed consider further improvements to promote efficiency and reduce burden on depository institutions. Ultimately, the Fed’s goal is to build on the current discount window operations and processes so that the discount window will continue to provide ready access to funding against a wide range of collateral in the future. I encourage members of the public to submit comments on the request for information, and I look forward to considering the feedback that we receive.
    Economic OutlookBefore concluding, let me share with you a summary of my outlook for the U.S. economy, as I did yesterday with the audience at Davidson. Economic activity continues to grow at a solid pace. Inflation has eased substantially. The labor market has cooled from its formerly overheated state.
    Personal consumption expenditures (PCE) prices rose 2.2 percent over the 12 months ending in August, well down from 6.5 percent two years earlier. Excluding the volatile food and energy categories, core PCE prices rose 2.7 percent, compared with 5.2 percent two years earlier. Our restrictive monetary policy stance played a role in restraining demand and in keeping longer-term inflation expectations well anchored, as reflected in a broad range of inflation surveys of households, businesses, and forecasters, as well as measures from financial markets. Inflation is now much closer to the FOMC’s 2 percent objective. I expect that we will continue to make progress toward that goal.
    While, overall, the economy continues to grow at a solid pace, the labor market has modestly cooled. Employers added an average of 186,000 jobs per month during July through September, a slower pace than seen early this year. The unemployment rate now stands at 4.1 percent, up from 3.8 percent in September 2023. Meanwhile, job openings declined by about 4 million since their peak in March 2022. The good news is that the rise in unemployment has been limited and gradual, and the level of unemployment remains historically low. Even so, the cooling in the labor market is noticeable.
    Congress mandated the Fed to pursue maximum employment and price stability. The balance of risks to our two mandates has changed—as risks to inflation have diminished and risks to employment have risen, these risks have been brought roughly into balance. The FOMC has gained greater confidence that inflation is moving sustainably toward our 2 percent goal. To maintain the strength of the labor market, my FOMC colleagues and I recalibrated our policy stance last month, lowering our policy interest rate by 1/2 percentage point.
    Looking ahead, I will carefully watch incoming data, the evolving outlook, and the balance of risks when considering additional adjustments to the federal funds target range, our primary tool for adjusting the stance of monetary policy. My approach to monetary policymaking is to make decisions meeting by meeting. As the economy evolves, I will continue to update my thinking about policy to best promote maximum employment and price stability.
    Thank you.
    ReferencesArtuç, Erhan, and Selva Demiralp (2010). “Provision of Liquidity through the Primary Credit Facility during the Financial Crisis: A Structural Analysis,” Federal Reserve Bank of New York, Economic Policy Review, vol. 16 (August), p. 43–53.
    Bernanke, Ben S. (2009a). “The Federal Reserve’s Balance Sheet,” speech delivered at the Federal Reserve Bank of Richmond 2009 Credit Markets Symposium, Charlotte, N.C., April 3.
    ——— (2009b). “The Federal Reserve’s Balance Sheet: An Update,” speech delivered at the Federal Reserve Board Conference on Key Developments in Monetary Policy, Washington, October 8.
    Board of Governors of the Federal Reserve System (2002a). “Extensions of Credit by Federal Reserve Banks; Reserve Requirements of Depository Institutions,” final rule, technical amendment (Docket Nos. R-1123 and R-1134), Federal Register, vol. 67 (November 7), pp. 67777–87.
    ——— (2002b). “Publication of Final Rule Amending Regulation A (Extensions of Credit by Federal Reserve Banks),” press release, October 31.
    ——— (2020). “Federal Reserve Actions to Support the Flow of Credit to Households and Businesses,” press release, March 15.
    ——— (2023). “Federal Reserve Board Announces It Will Make Available Additional Funding to Eligible Depository Institutions to Help Assure Banks Have the Ability to Meet the Needs of All Their Depositors,” press release, March 12.
    ——— (2024a). “Bank Term Funding Program: Frequently Asked Questions (PDF),” updated January 24.
    ——— (2024b). “Request for Information and Comment on Operational Aspects of Federal Reserve Bank Extensions of Discount Window and Intraday Credit,” request for information and comment (Docket No. OP-1838), Federal Register, vol. 89 (September 10), pp. 73415–18.
    Board of Governors of the Federal Reserve System, Federal Deposit Insurance Corporation, National Credit Union Administration, and Office of the Comptroller of the Currency (2023). “Agencies Update Guidance on Liquidity Risks and Contingency Planning,” joint press release, July 28.
    Clouse, James A. (1994). “Recent Developments in Discount Window Policy (PDF),” Federal Reserve Bulletin, vol. 80 (November), pp. 965–77.
    Jefferson, Philip N. (2024). “A History of the Fed’s Discount Window: 1913-2000,” speech delivered at Davidson College, Davidson, N.C., October 8.
    Madigan, Brian F. (2009). “Bagehot’s Dictum in Practice: Formulating and Implementing Policies to Combat the Financial Crisis,” speech delivered at the Federal Reserve Bank of Kansas City’s Annual Economic Symposium, Jackson Hole, Wyo., August 21.

    1. The views expressed here are my own and are not necessarily those of my colleagues on the Federal Reserve Board or the Federal Open Market Committee. Return to text
    2. See Jefferson (2024). Return to text
    3. For more details about this period, see Clouse (1994). In response to the wave of depository institution failures, Congress placed legal limitations on Federal Reserve lending to troubled institutions. Specifically, section 142 of the Federal Deposit Insurance Corporation Improvement Act of 1991 (FDICIA) amended section 10B of the Federal Reserve Act to place restraints on discount window lending to undercapitalized and critically undercapitalized insured depository institutions. FDICIA also imposed liability on the Board of Governors for excess losses incurred by the FDIC that are attributable to lending beyond those limits. The provisions of FDICIA were intended to reduce moral hazard in the banking system and limit taxpayer losses. Return to text
    4. For more details, see the October 31, 2002, Federal Reserve press release (Board of Governors, 2002b) and the final rule implementing the changes (Board of Governors, 2002a). Return to text
    5. In 2003, when primary credit was implemented, there was a single federal funds target rate. The Federal Open Market Committee adopted a federal funds target range on December 16, 2008. Return to text
    6. For details on the change to the rate spread announced in March 2020, see the press release (Board of Governors, 2020). As will be discussed in greater detail later, before 2020, the spread between the primary credit rate and the target federal funds rate (or top of the target range) had changed a few times to address economic conditions during the 2007–09 financial crisis and the subsequent recovery. Return to text
    7. This design feature also would help Reserve Banks manage risk more easily by establishing a standardized approach and risk controls when lending through a facility reserved for troubled depository institutions. Loans to troubled depository institutions entail more risk to the lending Reserve Bank, and depository institutions that are undercapitalized or critically undercapitalized are subject to lending limitations under FDICIA. Return to text
    8. See Artuç and Demiralp (2010). Return to text
    9. See Bernanke (2009a) and Madigan (2009) for a retrospective that elaborates on some of the emergency measures taken during the 2007–09 financial crisis and the reasoning for discount window rate changes during the financial crisis. Return to text
    10. Throughout this crisis, the Board approved numerous reductions in the primary credit rate and narrowed the spread between the primary credit rate and the target federal funds rate twice. With the narrowing of the spread in August 2007 from 100 basis points to 50 basis points and in March 2008 to 25 basis points, the Board announced that the maximum term for primary credit loans would be extended, first to 30 days and then to 90 days, respectively. As economic conditions improved, in 2010, the Board increased the spread between the primary credit rate and the target federal funds rate to 50 basis points and shortened the maximum term for primary credit loans to overnight. Return to text
    11. The TAF provided fixed quantities of term credit to depository institutions through an auction mechanism and seemed to have largely addressed banks’ concern that borrowing from the Federal Reserve would imply weakness. According to Bernanke (2009b, paragraph 7), this was “partly because the sizable number of borrowers provides a greater assurance of anonymity, and possibly also because the three-day period between the auction and auction settlement suggests that the facility’s users are not using it to meet acute funding needs on a particular day.” Return to text
    12. See section 1103 of the Dodd-Frank Act, which amended section 11 of the Federal Reserve Act. Return to text
    13. The Board’s H.4.1 statistical release, “Factors Affecting Reserve Balances of Depository Institutions and Condition Statement of Federal Reserve Banks,” is published weekly. It presents a balance sheet for each Federal Reserve Bank, a consolidated balance sheet for all 12 Reserve Banks, an associated statement that lists the factors affecting reserve balances of depository institutions, and several other tables presenting information on the assets, liabilities, and commitments of the Federal Reserve Banks. For additional details on the consolidation of “loans” into a broader category of assets, see the March 19, 2020, H.4.1 announcement, available on the Board’s website at https://www.federalreserve.gov/releases/h41/20200319. Return to text
    14. As with the discount window, an eligible institution participated in the BTFP through its local Reserve Bank. The legal agreements and process for pledging securities in the BTFP also relied on those used in discount window lending. Nevertheless, the BTFP differed from the discount window in various ways, including the term of lending, scope of eligible collateral, collateral valuation, and interest rate. For more information on the differences between the BTFP and the discount window, see the response to question A.3 in Board of Governors (2024a, p. 3). For additional details on the BTFP, see the March 12, 2023, press release (Board of Governors, 2023). Return to text
    15. See Board of Governors and others (2023). Return to text
    16. The statistics in this paragraph are available on the Board’s website at https://www.federalreserve.gov/monetarypolicy/discount-window-readiness.htm. Return to text
    17. More information on Ask the Fed is available on the Federal Reserve Bank of St. Louis’s website at https://bsr.stlouisfed.org/askthefed/Auth/Logon. Return to text
    18. Additional details on Discount Window Direct can be found on the Federal Reserve Bank Services website at https://www.frbservices.org/central-bank/lending-central. Return to text
    19. See the information on discount window operations in section II.A of Board of Governors (2024b). Return to text

    MIL OSI USA News

  • MIL-OSI United Nations: Mr. Tom Fletcher of the United Kingdom – Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator

    Source: United Nations MIL-OSI 2

    nited Nations Secretary-General António Guterres today announced the appointment of Tom Fletcher of the United Kingdom as Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator, Office for the Coordination of Humanitarian Affairs (OCHA).  He succeeds Martin Griffiths of the United Kingdom to whom the Secretary-General is deeply grateful for his outstanding work, dedicated service and long-standing commitment to the Organization.

    The Secretary-General also wishes to extend his appreciation to Joyce Msuya, Assistant Secretary-General for Humanitarian Affairs and Deputy Emergency Relief Coordinator who will continue to serve as Acting Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator until Mr. Fletcher assumes his position.

    Mr. Fletcher, who is currently the Principal of Hertford College, Oxford (since 2020) and Vice Chair of Oxford University’s Conference of Colleges (since 2022), has strong experience of leading and transforming organizations and bringing an understanding of diplomacy at the highest levels.  He previously served as Global Strategy Director, Global Business Coalition for Education (2015-2019) and led work for former Prime Minister Gordon Brown on refugee education.  He also served as United Kingdom’s Ambassador to Lebanon (2011-2015), as Foreign and Development Policy Adviser to three United Kingdom Prime Ministers (2007-2011), and as the Prime Ministers’ mediator on Northern Ireland.

    An internationally recognized communicator, through his books and media work across the fields of development, diplomacy, technology and democracy, with a blend of technocratic expertise and public diplomacy, Mr. Fletcher has worked closely with the United Nations during his diplomatic career in Africa, the Middle East, and Europe.  He served as Head, Middle East Peace Process, Foreign and Commonwealth Office (FCO), London (1997-1998), as Second Secretary, Nairobi, Kenya (1998-2002), Chief of Staff for Africa, Caribbean and Commonwealth, FCO, London (2002-2004) and First Secretary, Paris, France (2004-2007).

    Mr. Fletcher holds a Master of Arts degree in Modern History (Oxford, 1998) and a Bachelor of Arts in Modern History (Oxford, 1997).  He served as Visiting Professor at New York University (2015-2020) and Emirates Diplomatic Academy (2016-2019).  He is fluent in English and French and has a good working knowledge of Arabic and Swahili.

    MIL OSI United Nations News

  • MIL-OSI: Zoomtopia 2024: Unveiling AI-first work platform innovations

    Source: GlobeNewswire (MIL-OSI)

    • Next generation of Zoom AI Companion to pull in information from across Zoom Workplace, empowering users to get more done
    • New custom add-on for AI Companion to offer advanced customization capabilities, including new Zoom AI Studio
    • Zoom Tasks expands Zoom Workplace capabilities to help users detect, recommend, and complete tasks throughout their workday

    SAN JOSE, Calif., Oct. 09, 2024 (GLOBE NEWSWIRE) — Today Zoom Video Communications, Inc. (NASDAQ: ZM) kicked off Zoomtopia 2024 and unveiled new AI-first work platform innovations for Zoom Workplace and Zoom Business Services that will transform team communication, collaboration, and productivity and help customers get more done.

    Zoomtopia 2024 announcements include Zoom AI Companion 2.0, a new add-on option to customize and personalize AI Companion, Zoom Tasks to help users take action across Zoom Workplace, and enhanced employee and customer experience innovations underpinned by cutting-edge AI.

    “At Zoom, we’re not just reimagining communication—we’re revolutionizing the entire work experience. Our vision is to create an AI-first work platform for human connection that empowers teams to achieve more than ever,” said Eric S. Yuan, founder and CEO of Zoom. “With AI Companion already enhancing productivity, we are helping our customers transform the way they work. This is more than an evolution; it’s a complete overhaul of how we get things done in the digital age.”

    Zoom AI innovations

    Zoom’s mission is to deliver an AI-first work platform for human connection. This AI-first approach to Zoom Workplace and Zoom Business Services allows individuals and teams to free up time and focus on what they do best: engaging, connecting, and delivering creative and insightful work.

    Zoom’s federated approach to AI allows its tech stack to dynamically select from multiple AI models to provide high-quality outputs; is responsible and provides customers with controls; and helps users drive enhanced collaboration, optimize time, and prioritize tasks effectively. Additionally, Zoom AI Companion is included at no additional cost with the paid services in eligible Zoom accounts so that users can harness the benefits of AI across all of their workstreams and get more done.

    Zoom AI Companion 2.0
    Zoom is dedicated to continuously improving AI Companion, giving its customers access to its most up-to-date and high-quality AI tools to make the user experience more seamless and productive. New capabilities of AI Companion 2.0 will include:

    • Persistent: Users can now engage with AI Companion via a convenient, persistent side panel, with seamless availability throughout Zoom Workplace, delivering an AI-first user interface (UI) that seamlessly integrates graphical and conversation UIs to allow for better information flow across Zoom Workplace.
    • Expanded context: AI Companion gains advanced contextual understanding based on what the user is looking at in the Zoom Workplace app and on previous conversations to provide intelligent suggestions and responses that come with citations to help users stay on top of their workday.
    • Advanced synthesis: AI Companion can pull in interactions from across Zoom Workplace, and, when connected, information from Microsoft Outlook, Gmail, Google Calendar, and uploaded files from Microsoft Office and Google Docs to help users summarize content and interactions and get caught up fast.
    • Connected to the web: AI Companion will be able to answer user questions and look up information from the web in real time.
    • Takes action: AI Companion will be able to detect, track, and complete actions across different workloads in Zoom Workplace to help users get more done.

    AI Companion 2.0 will be available in the coming weeks at no additional cost with paid services in Zoom Workplace accounts.

    Custom add-on for AI Companion
    A new optional add-on that allows for a customized and personalized AI Companion experience for individual customers will provide expanded data access to apps beyond Microsoft and Google email and calendar services and additional company data sources to expand its knowledge, allow customization with company glossaries, offer enhanced search capabilities, and be able to take action on the user’s behalf. The personalization capabilities will help improve AI Companion’s performance on the customer’s account and empower them to scale staff development efforts with a personalized coach and help save time and resources with custom avatar clips. Key components of the new add-on include:

    • Customized experience with AI Studio: Organizations can tailor the AI Companion experience to their unique business needs with custom dictionaries, meeting summaries, and knowledge collections, helping improve response accuracy by connecting to company data sources.
    • Connected third-party apps: Get comprehensive insights with the option to connect third-party data sources that integrate with Zoom’s AI capabilities to allow AI Companion to get answers and orchestrate actions across third-party apps like Atlassian (Jira & Confluence), Glean, Workday, Zendesk, ServiceNow, Box, Asana, Hubspot, and more.
    • Personalization: With the custom AI Companion add-on, individuals can also grow their skills with personal coaching capabilities and save time and production costs with custom avatars for Zoom Clips, which help users scale video clip creation and avoid multiple takes by using a personalized AI-generated avatar to create clips with a user-provided script.

    Custom AI Companion add-on will be available for $12 per user per month and is planned to launch in the first half of 2025. Visit the Zoom newsroom for more information on Zoom’s latest AI innovations.

    Zoom Workplace advancements

    Stay on top of the workday
    With Zoom Workplace, employees can easily stay on top of their day and get more done. New innovations include an AI-first product, Zoom Tasks, which will use AI Companion to help detect, recommend, and complete tasks for a user based on conversations from across Zoom Workplace; Zoom Phone AI-first enhancements, including real-time queries, which will provide summaries of Zoom Phone calls as they happen and Zoom Phone voicemail generation that a user can set up so AI Companion can automatically create personalized voicemail greetings from their voiceprint that are tailored to the user’s calendar events, such as travel schedules, to avoid manual voicemail greeting updates.

    Collaborate more effectively
    Zoom Workplace users will be able to have more productive meetings and collaborate more effectively with AI Companion meeting agendas and real-time summaries that help them make sure the most important topics are covered and keep meetings on track; scale their efforts with a library of pre-selected avatars in Zoom Clips to generate professional video content from text; Zoom Docs will offer new organization and permission options for finer control, new Data Table views and columns for collaboration on projects, APIs and workflow automation, and AI Companion skills to help streamline writing by generating content from templates tailored for writing scenarios and additional data sources.

    These Zoom Workplace enhancements are included at no added cost with the paid services in Zoom Workplace accounts.

    In-person experiences
    Zoom announced AI Companion for in-person meetings, which provides meeting summaries and action items via the Zoom Workplace app on a mobile device. For in-office meetings, AI Companion is expanding within Workspace Reservation to recommend what days employees should go into the office based on when their teammates are there, and recommend rooms based on location and size, making it easier to coordinate, collaborate with teammates, and optimize in-office space.

    Employee engagement
    New AI-first employee engagement solutions that help foster connection include AI Companion for Workvivo, which helps keep employees informed, engaged, and connected by creating content faster, and Workvivo Employee Insights, which helps measure employee engagement, happiness, and performance.

    Visit the Zoom newsroom for more information on these Zoom Workplace features and more.

    Business Services enhancements

    Zoom Customer Experience
    Zoom introduced enhancements to self-service solutions and improved agent and management support features to help provide world-class customer experiences.

    • Zoom’s self-service chatbot, Zoom Virtual Agent, now includes multi-intent detection to handle more complex customer issues. It can process several problems within a single engagement and automatically update customer intents based on learnings from active trends or common queries. Zoom is also launching an AI virtual voice agent to bring Zoom Virtual Agent’s capabilities into self-service voice calls.
    • The new Auto Quality Management allows supervisors to gain comprehensive insights into agent performance, automatically scoring customer interactions.
    • New AI Expert Assist capabilities include dynamic agent guides—AI Expert Assist analyzes the conversation context, notices which steps the agent has already taken, and then guides them to the relevant next step.

    Visit the Zoom newsroom for more information about these customer experience announcements and additional innovations for sales and marketing.

    Industry-specific offerings

    Different types of workers, whether it’s based on where they work or their industry, have unique needs, so Zoom announced new tailored solutions enhanced with AI.

    • For frontline workers, Zoom Workplace for Frontline provides a mobile-centric experience to drive employee productivity, engagement, and collaboration. It includes AI Companion-generated shift summaries, on-shift communications, work management, insights, and more.
    • For healthcare, Zoom Workplace for Healthcare will include AI Companion 2.0 to help personnel get more done. Healthcare customers will also be able to purchase a custom AI Companion for Healthcare add-on to provide customization and personalization capabilities with healthcare dictionaries and access to third-party data sources like electronic healthcare records.
    • The new Zoom Workplace for Clinicians offering helps clinicians save time by automating the clinical workflow. A key part of the solution is clinical notes, which will use specialized healthcare AI to help reduce documentation overhead and improve doctor-patient interactions.
    • For education, Zoom Workplace for Education will include AI Companion 2.0, along with education-specific enhancements like lesson planning, lecture summaries, personalized feedback, and in-class student engagement, as well as capabilities for students, such as AI Companion-generated live notes, Zoom Docs, and more. A custom AI Companion for Education add-on will provide additional access to third-party data sources like student information systems, Learning Management Systems, and other institutional content.

    Visit the Zoom newsroom for more information on additional industry enhancements.

    Watch Zoomtopia

    Tune in to Zoomtopia today for the Americas and tomorrow, October 10 for APAC, EMEA, and Japan to learn more about these innovations, and visit the Zoom blog for product updates.

    About Zoom
    Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

    The statements contained here are for informational purposes only and may not be incorporated into any contract. Any services, products, or functionality referenced that are not currently available are subject to change at Zoom’s sole discretion and may not be delivered as planned or at all. Customers who purchase from Zoom should make their purchase decisions based on currently available pricing, features, and functions.

    Zoom Public Relations
    Lacretia Nichols
    press@zoom.us

    The MIL Network

  • MIL-OSI Security: Justice Department Obtains Injunction to Prevent California Company from Manufacturing and Distributing Adulterated Food Following Listeria Outbreak

    Source: United States Attorneys General 12

    A federal court yesterday enjoined a California company from manufacturing and distributing adulterated food products following a listeria outbreak linked to multiple hospitalizations and two deaths.

    In a civil complaint filed on Sept. 27 in the U.S. District Court for the Eastern District of California, the United States alleged that Rizo Lopez Foods Inc., along with its president, chief executive officer and co-owner, Edwin Rizo, and its chief financial officer, secretary and co-owner Tomas Rizo, violated the Federal Food, Drug and Cosmetic Act (FDCA) at the company’s facility in Modesto, California, by manufacturing and distributing adulterated food products. Rizo Lopez Foods produced cotija cheese and other cheeses, yogurt, sour cream and other foods sold under the brand names Tio Francisco, Don Francisco, Rizo Bros, Rio Grande, Food City, El Huache, La Ordena, San Carlos, Campesino, Santa Maria, Dos Ranchitos, Casa Cardenas and 365 Whole Foods Market.

    The complaint further alleged that, in January, Hawaiian state health officials detected Listeria monocytogenes (L. mono), the bacterial pathogen that can cause listeriosis, in cheese made by the defendants. The government further alleged that during a subsequent inspection of the defendant’s facility, the Food and Drug Administration (FDA) found L. mono in two locations as well as various insanitary conditions. The complaint alleged that a genetic analysis matched the L. mono strain collected in Hawaii to the strain from defendants’ facility, as well as to L. mono samples from patients sickened as early as 2014 during a years-long listeriosis outbreak. An investigation by the Centers for Disease Control identified 26 cases of listeriosis in 11 states linked to the same L. mono strain. The CDC reported that 23 individuals were hospitalized as a result of the outbreak, including two patients who died. In February, Rizo Lopez recalled all cheese and dairy products produced at their facility.

    “Food manufacturers have an important responsibility to ensure the safety of their products,” said Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Department’s Civil Division. “The Justice Department and FDA will continue to work closely on enforcement actions against food manufacturers who fail to meet their obligations and put the health of their customers at risk.”

    “Food producers in the Eastern District of California feed the nation,” said U.S. Attorney Phillip A. Talbert for the Eastern District of California. “Our office is committed to assuring compliance with the FDCA throughout the District.”

    The defendants agreed to settle the suit and be bound by a consent decree of permanent injunction. The injunction entered by the court permanently enjoins the defendants from violating the FDCA. As part of the settlement, the defendants represented that they have discontinued all operations related to preparing and processing food. Under the permanent injunction, the defendants must notify FDA in advance of resuming such operations, comply with specific remedial measures set forth in the injunction and allow FDA to inspect their facility, including the buildings, sanitation-related systems, equipment, utensils, all articles of food and relevant records.

    Trial Attorney David G. Crockett Jr. and Senior Trial Attorney James Nelson of the Justice Department’s Civil Division prosecuted this case, with assistance from Assistant Chief Counsel for Enforcement Lauren Fash of the FDA’s Office of Chief Counsel.

    Additional information about the Consumer Protection Branch and its enforcement efforts can be found at http://www.justice.gov/civil/consumer-protection-branch.

    The claims resolved by the consent decree announced today are allegations only. There has been no determination of liability.

    Consent Decree

    MIL Security OSI

  • MIL-OSI USA: Attorney General James Announces $52 Million Multistate Settlement with Marriott over Data Breach

    Source: US State of New York

    NEW YORK – New York Attorney General Letitia James today announced a $52 million multistate settlement with Marriott International, Inc. (Marriott) over a multi-year data breach of one of its guest reservation databases. A multistate investigation found that one of Marriott’s subsidiaries, Starwood Hotels and Resorts Worldwide (Starwood), had intruders in its system for four years without getting detected, leading to a data breach that affected 131.5 million customers nationwide, including millions of New Yorkers. Today’s settlement with 50 attorneys general requires Marriott to significantly overhaul and strengthen its data security to protect customers’ private information and pay $52 million in penalties, of which New York will receive $2.29 million.

    “When people book a hotel stay for travel or work, they shouldn’t have to worry that their personal data and credit card information will be stolen,” said Attorney General James. “Marriott let cybercriminals live in its database for years and millions of people had their information stolen as a result. Protecting customers’ private information should be a top priority, not a last resort, for all companies. I am proud to stand with my fellow attorneys general to hold Marriott accountable and to protect customers.”

    Starwood operates hundreds of hotels nationwide, including hotels in New York. Marriott acquired Starwood in 2016 and took control of its computer network and databases. A multistate investigation discovered that from July 2014 until September 2018 intruders accessed and stayed on Starwood’s databases undetected for years. This intrusion led to the breach of 131.5 million customers’ personal information. The theft impacted people nationwide and exposed personal information, including contact information, gender, dates of birth, legacy Starwood Preferred Guest information, reservation information, and hotel stay preferences, as well as a limited number of unencrypted passport numbers and unexpired payment card information. 

    Today’s settlement requires Marriott to significantly strengthen and continually improve its cybersecurity practices. Some of the specific measures include:

    • An independent third-party assessment of Marriott’s information security program every two years for a period of 20.
    • Data minimization and disposal requirements, which will lead to less customer data being collected and retained.
    • Implementation of a comprehensive Information Security Program, including regular security reporting to the highest levels within the company, including the Chief Executive Officer, and enhanced employee training on data handling and security.
    • Increased vendor and franchisee oversight, with a special emphasis on risk assessments for “Critical IT Vendors,” and clearly outlined contracts with cloud providers.
    • In the future, if Marriott acquires another entity, it must promptly assess the acquired entity’s information security program and develop plans to address deficiencies as part of the integration into Marriott’s network.

    As part of the settlement, Marriott will allow customers to delete their data that is stored with the hotel if they wish to do so. Marriott must also offer multi-factor authentication to customers for their loyalty rewards accounts, such as Marriott Bonvoy, and conduct reviews of those accounts to ensure there is no suspicious activity. 

    Joining Attorney General James in signing today’s settlement are the attorneys general of Alabama, Alaska, Arizona, Arkansas, Connecticut, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Vermont, and the District of Columbia.

    Attorney General James has taken major actions to hold companies accountable for having poor cybersecurity and to improve data security practices. In August 2024, Attorney General James and a multistate coalition secured $4.5 million from a biotech company for failing to protect patient data. In July 2024, Attorney General James launched two privacy guides, a Business Guide to Website Privacy Controls and a Consumer Guide to Tracking on the Web, to help businesses and customers protect themselves. In July 2024, Attorney General James issued a consumer alert to raise awareness about free credit monitoring and identity theft protection services available for millions of customers impacted by the Change Healthcare data breach. In March 2024, Attorney General James led a bipartisan coalition of 41 attorneys general in sending a letter to Meta Platforms, Inc. (Meta) addressing the recent rise of Facebook and Instagram account takeovers by scammers and frauds. In January 2024, Attorney General James reached an agreement with a Hudson Valley health care provider to invest $1.2 million to protect patient data.

    For New York, this matter was handled by Deputy Bureau Chief Clark Russell of the Bureau of Internet and Technology, under the supervision of Bureau Chief Kim Berger. The Bureau of Internet and Technology is a part of the Division for Economic Justice, which is led by Chief Deputy Attorney General Chris D’Angelo and overseen by First Deputy Attorney General Jennifer Levy.

    MIL OSI USA News

  • MIL-OSI USA: Justice Department, Federal Trade Commission and Consumer Financial Protection Bureau Warn Consumers About Potential Scams and Price Gouging in the Wake of Hurricanes and other Natural Disasters

    Source: US Justice – Antitrust Division

    Headline: Justice Department, Federal Trade Commission and Consumer Financial Protection Bureau Warn Consumers About Potential Scams and Price Gouging in the Wake of Hurricanes and other Natural Disasters

    As the nation braces for another major hurricane, the Justice Department, along with the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB), is warning consumers about those looking to take advantage of natural disasters by engaging in potential fraud, price gouging and collusive schemes.

    MIL OSI USA News

  • MIL-OSI Security: Lehigh Acres Man Indicted for COVID Relief Fraud

    Source: Federal Bureau of Investigation (FBI) State Crime Alerts (b)

    Fort Myers, Florida – United States Attorney Roger B. Handberg announces the return of an indictment charging Thakur Sukhdeo (38, Lehigh Acres) with wire fraud and illegal monetary transactions. If convicted, Sukhdeo faces a maximum penalty of 30 years in federal prison for each wire fraud count and up to 10 years in federal prison for each illegal monetary transaction count. The indictment also notifies Sukhdeo that the United States intends to forfeit a 2018 Jaguar F-Pace, 2020 GMC Sierra 3500 HD, and $414,000, which are alleged to be traceable to proceeds of the offense.

    According to the indictment, beginning in approximately July 2021, Sukhdeo engaged in a scheme to defraud the Small Business Administration (SBA) by making fraudulent representations in Economic Injury Disaster Loan (EIDL) loan documents about the use of EIDL funds. Sukhdeo’s false representations caused the SBA to fund a $414,000 EIDL for his company, J.R. Handyman Pro’s LLC.  Instead of using the EIDL proceeds for working capital, Sukhdeo used the funds for unauthorized purposes and for his own personal enrichment and the enrichment of others. This included the purchase of a luxury car for $68,984.61 and a truck for $93,994.42.   

    The Coronavirus Aid, Relief, and Economic Security (CARES) Act is a federal law enacted March 2020. It is designed to provide emergency financial assistance to millions of Americans who are suffering the economic effects resulting from the COVID-19 pandemic. On source of relief provided by the CARES Act was the expansion of an existing disaster-related program, the EIDL Program. The EIDL program is designed to provide economic relief to small businesses that are currently experiencing a temporary loss of revenue. EIDL proceeds can be used to cover a wide array of working capital and normal operating expenses, such as continuation of health care benefits, rent, utilities, and fixed debt payments.

    An indictment is merely a formal charge that a defendant has committed one or more violations of federal criminal law, and every defendant is presumed innocent unless, and until, proven guilty.

    This case was investigated by the Federal Bureau of Investigation. It will be prosecuted by Assistant United States Attorney Trent Reichling. The forfeiture will be handled by Assistant United States Attorney Suzanne Nebesky. 

    MIL Security OSI

  • MIL-OSI USA: Patagonia’s Ethics Expert to Talk About Building Trust in Business

    Source: US State of Connecticut

    The School of Business’ 2024-25 Equity Now Speaker Series will kickoff this month with a presentation by Lauren Cleary, an ethics and compliance professional at Patagonia, the popular outdoor equipment and apparel brand.

    Cleary’s presentation is titled “Building Trust in Business: The Power of Privacy in Organizations,’’ and it will be livestreamed beginning at 6 p.m. on Oct. 21. To register for the event, please visit our registration page.

    “I believe trust is the most valuable currency in business,’’ Cleary said. “If a company isn’t doing what it says it is or is hiding things, that trust will erode, and that’s really the beginning of the end.’’

    Cleary is particularly invested in safeguarding the personal data of Patagonia’s customers. She will share examples of how privacy challenges are handled in a large and highly regarded organization like Patagonia, which has staked its reputation on quality, sustainability, activism, and a staunch commitment to its values.

    “Understanding the importance of privacy is critical throughout an organization and in every industry,’’ Cleary said. “Whether your expertise is in marketing, legal, or another field, having a strong privacy policy to guide decisions is an invaluable and necessary asset.’’

    That privacy policy should be both intentional transparent and easy to understand, she said.

    “What I hope to impart to those in attendance is that they become inspired to serve as privacy advocates throughout their careers. Whether they are creating a new app or handling customer data, I hope they will always consider the impact of the decisions they make,’’ she said. “I hope they see customer privacy not as a constraint or a burden, but as an opportunity to build stronger trust with their communities.’’

    Cleary is the first of four speakers in Equity Now Speaker Series, which features expert insights on how law and policy can create diversity, equity and fairness in both organizations and society. The series is organized by UConn business law professor Robert Bird and is conducted in affiliation with the Academy of Legal Studies in Business, Virginia Tech, Indiana, Boston and Temple universities.

    MIL OSI USA News

  • MIL-OSI: Peapack-Gladstone Bank Hires Michael Anthony Guarino, Esq., CRCM as Senior Vice President

    Source: GlobeNewswire (MIL-OSI)

    BEDMINSTER, N.J., Oct. 09, 2024 (GLOBE NEWSWIRE) — Peapack-Gladstone Financial Corporation (NASDAQ Global Select Market: PGC) and Peapack-Gladstone Bank are proud to announce that Michael Anthony Guarino, Esq. has joined the Bank as a Senior Vice President, Attorney.

    Working out of the Bank’s Headquarters in Bedminster, New Jersey and its new location at 300 Park Avenue, New York City, Mr. Guarino is primarily responsible for responding to all legal issues arising out of the Company’s New York office, in addition to working with the Bank’s General Counsel in providing support and advice to the Bank’s executive and leadership teams on all matters of law and policy.

    An accomplished and seasoned corporate attorney, Mr. Guarino has over 25 years of experience in financial services, including legal, regulatory risk assessment and compliance management, fraud and AML investigations, and vendor management/contract review with evolving risk.  He most recently served as Senior Vice President and Senior Counsel at Metropolitan Commercial Bank.  Prior to that as Compliance Officer & Risk/Counsel Risk Assessment at Israel Discount Bank of New York where he held roles as Compliance Officer & Counsel/Risk Assessment/Quality Control/ and Legal Counsel.  Additional roles included Assistant Counsel/Vice President & Regulatory Compliance Manager, First Fidelity, First Union Bank and Assistant Treasurer, Legal Liaison/Risk Manager, International Trade Products Department, and Legal Investigator/Analyst at Chase Manhattan Bank, New York, NY.

    Michael earned his Bachelor of Arts in Spanish, Political Science and Pre-Law from Rutgers University in New Brunswick, along with a summer studies program in Valencia, Spain.  He obtained his Juris Doctor from the Seton Hall Law School, with a concentration in Banking, UCC Business, Trusts and International Law.  Michael is a member of both the New Jersey and New York Bars and holds certifications as a Certified Compliance Manager (ICB), and Certified Regulatory Compliance Manager (CRCM).  In addition to his studies in Spanish, Michael has a working knowledge of Italian.

    About the Company

    Peapack-Gladstone Financial Corporation is a New Jersey bank holding company with total assets of $6.5 billion and assets under management and/or administration of $11.5 billion as of June 30, 2024.  Founded in 1921, Peapack-Gladstone Bank is a commercial bank that offers a client-centric approach to banking, providing high-quality products along with customized and innovative wealth management, investment banking, commercial and retail solutions.  Peapack Private, a division of Peapack-Gladstone Bank, offers comprehensive financial, tax, fiduciary and investment advice and solutions to individuals, families, privately held businesses, family offices and not-for-profit organizations, which help them to establish, maintain and expand their legacy.  Together, Peapack-Gladstone Bank and Peapack Private offer an unparalleled commitment to client service.  Visit http://www.pgbank.com and http://www.peapackprivate.com for more information.

    Contact:  Rosanne Schwab, Peapack-Gladstone Bank, Vice President, Public Relations and Corporate Communications Manager, 500 Hills Drive, Suite 300, Bedminster, NJ  07921 rschwab@pgbank.com, (908) 719-6543.

    Attachment

    The MIL Network

  • MIL-OSI Economics: Participants Discuss “Digital Drilling Engineering” at DEC Q3 Tech Forum

    Source: International Association of Drilling Contractors – IADC

    Headline: Participants Discuss “Digital Drilling Engineering” at DEC Q3 Tech Forum

    On 12 September, the IADC Drilling Engineers Committee (DEC) Q3 Tech Forum brought together industry experts to discuss digital drilling engineering. This forward-thinking hybrid event focused on:

    • Digitizing the execution of the well plan
    • Enhancing communication and coordination among multiple third-party stakeholders
    • Implementing digital solutions to optimize drilling efficiency and minimize overall well costs

    Thank you to everyone who participated, and special thanks to NOV for hosting!

    As digital systems increase the amount of centralized and structured data coming from drilling operations, companies are emphasizing the importance of data-driven decision making in enhancing efficiencies and reducing risk. One way to enable better data-driven decisions is by digitalizing the experiences that personnel have in the field, creating platforms that can categorize the various learnings and risks they face in executing various procedures.

    In this interview with DC taken at the IADC DEC’s Q3 2024 Tech Forum, Amir Galaby, Business Manager at Stimline, discusses a cloud-based tool the company developed to help capture and leverage learnings from every step of the well construction process. Among other things, Mr. Galaby also explains how the tool reduces the time spent on manual data search and information gathering.

    MIL OSI Economics

  • MIL-OSI Economics: How AI is poised to transform air travel, from reservations and check-in to baggage handling

    Source: Microsoft

    Headline: How AI is poised to transform air travel, from reservations and check-in to baggage handling

    Introducing a new industry reference architecture for airlines and airports

    The aviation industry is entering a new era: airlines and airports worldwide are on the brink of transformation, driven by the power of generative AI. This powerful technology is creating new value at every stage of the aviation ecosystem, revolutionizing the way we fly and operate. From personalized travel offers to instant responses for customer service requests, AI is enhancing every step of your journey, making travel smoother and more personalized than ever before.

    Generative AI is also transforming the core operations of airlines and airports. Research shows that up to 35% of flight delays can be reduced through AI-powered decision-making—saving time, reducing stress, and increasing safety for both travelers and staff.1

    AI is also reshaping the workforce. With streamlined tasks and smarter tools, staff can dedicate more time to enhancing the passenger experience—both on the ground and in the air. AI-powered personalization can increase revenue per passenger by 10 to 15%. At the same time, intelligent AI chatbots can reduce customer service costs by up to 30%, creating significant value for both airlines and airports.2

    This is the future of aviation. AI is not just a tool—it’s a revolution, creating value across the entire industry. Microsoft has developed a new industry reference architecture enabling AI for a seamless traveler journey, efficient airline operations, and enhanced airport operations. 

    Create connected mobility experiences with AI-powered solutions >

    Seamless traveler journey

    The experience begins the moment a traveler considers a trip. They can interact with an AI-powered mobile app to explore options, book flights, and receive personalized recommendations. Throughout their journey, the app serves as a digital assistant, providing real-time updates on flight status, gate changes, and the weather at the destination. At the airport, travelers can navigate through a touchless experience, from check-in to security, using biometric identification and e-boarding passes on their mobile devices. The app continues to assist by guiding them to their gate, offering lounge access, and updating any travel alerts.

    Once on board, the digital assistant ensures a comfortable experience by allowing travelers to control in-flight entertainment, order food and items from the onboard shop, and adjust seating preferences through their mobile device. The journey concludes with the app facilitating a smooth arrival process, including customs and baggage claim guidance, and arranging for ground transportation. Throughout this journey, AI and machine learning algorithms work behind the scenes to anticipate needs, offer timely assistance, and personalize the travel experience.

    Air India passengers, for example, now get answers to all their questions from planning to arrival at their fingertips. Their AI.g virtual assistant, powered by Microsoft AI services, quickly proposes a travel itinerary for passengers, finds answers about check-in options and flight status, recommends the best food options, finds the next business lounge or helps with lost luggage. Another example is Saudia Airlines. The flag carrier of Saudi Arabia developed an AI-powered travel companion for their passengers using Microsoft technology to enable travel-related services like: planning and booking, refund management, and exploring new destinations.

    Efficient airline operations

    AI working on data platforms enhances efficiency and customer experience across various segments of the airline value chain.

    • In aircraft handling, AI-powered predictive maintenance can forecast potential issues before they occur, minimizing downtime and ensuring timely operations. Ground support equipment can be optimized using AI algorithms to streamline processes and reduce delays.
    • In ground operations, AI can manage complex logistics, from baggage handling to fuel management, by analyzing vast amounts of data to optimize workflows and resource allocation. This leads to smoother operations and can significantly reduce turnaround times for aircraft.
    • Flight operations benefit from AI through advanced analytics that can assist in route planning, weather forecasting, and fuel consumption optimization. By leveraging historical data and real-time inputs, AI can provide pilots and flight planners with insights that lead to safer and more cost-effective flights.
    • For marketing and sales, AI enables personalized customer experiences by analyzing customer data to tailor offerings and promotions. This can lead to increased customer loyalty and revenue as airlines can offer the right product to the right customer at the right time.
    • In customer support, AI-powered chatbots and virtual assistants provide around the clock support, handling inquiries and resolving issues promptly. This not only improves customer satisfaction but also frees up human agents to deal with more complex queries, enhancing overall service quality.

    Lufthansa, for example, developed the one data platform built on Microsoft Azure to provide self-service applications and leverage cognitive AI services like image and speech recognition.

    “Leveraging Microsoft Azure’s robust cloud capabilities, we’ve transformed Lufthansa’s operations with a unified data platform. This innovation empowers us to optimize every aspect of our service, from ground operations to in-flight experiences, ensuring punctuality and safety across our global network—continuing to use AI will help us advance to the level.”

    Ganesh Swaminathan, Head of Platforms, Lufthansa Group Digital Hangar

    American Airlines, the world’s largest airline, is using Azure as its preferred cloud platform. Their team members now use the ConnectMe app for the latest crew information while the airline is using AI to reduce taxi time and turn times at gates.

    Microsoft AI

    Enhanced airport operations

    Generative AI and data platforms also play a pivotal role in enhancing airport operations, catering to the needs of tens of thousands of passengers daily. Airports can optimize their critical infrastructure management, such as energy, water, and climate control. The integration of AI into security and emergency services significantly enhances their capabilities, providing a safer and more secure environment for travelers. Connected transportation systems such as buses and trains benefit from predictive analytics and real-time data processing capabilities, leading to improved scheduling and passenger flow management.

    In the realm of commerce, which encompasses retail stores and restaurants within the airport, generative AI and data platforms offer valuable insights into consumer behavior, enabling businesses to tailor their services and inventory to meet the dynamic needs of passengers.

    The logistics and supply chains for cargo, fuel, and baggage are also transformed by these technologies, with AI-powered systems facilitating better tracking, forecasting, and management of resources. This results in a more streamlined and cost-effective operation, reducing delays and enhancing the overall passenger experience. Fraport has introduced FraportGPT, an example of an employee-facing app powered by Microsoft Azure OpenAI Service to streamline internal processes.

    “Fraport’s company GPT app, powered by Generative AI, has been a resounding success, swiftly adopted by our team. It’s not just streamlined our processes; it’s accelerated skill acquisition, empowering our employees to master new competencies with unprecedented speed.”

    Christian Wrobel, Chief Data Architect, Fraport AG

    Together with Microsoft, Miami International Airport (MIA) has developed a centralized data hub environment, known as the Common Data Environment (CDE), to store, manage, and share business data, apps, and business process flows. This is crucial for breaking down data silos and ensuring data accessibility for analysis and helps unlocking additional value from generative AI.

    “By integrating various data sources, including on-premises, cloud, and edge environments, we provide a unified and scalable platform for data management. This is the basis, and together with our partner Microsoft we will now be able to leverage advanced technologies such as AI, machine learning, and IoT to gain insights, make data-driven decisions, and drive innovation.”

    Maurice Jenkins, Chief Innovation Officer, Miami International Airport

    The overarching reference architecture and partners

    Our common architecture for airports and airlines is built among core elements with the ultimate goal to create AI-enhanced experiences for everyone, from passengers to ground personnel: the creation of user-facing applications, data storage and analytics, and data ingestion and integration of existing data systems.

    The AI-enhanced experiences are tailored to each user group.

    • For passengers, it is all about a smooth journey from origin to destination, with plenty of time to enjoy travel with retail, entertainment, and restaurant offers.
    • Ground staff and customer service focus on making the passenger experience smooth, even when something goes wrong.
    • Pilots and crew members require support for coordination, communication, and the reduction of their management overload.
    • For technicians, it is about knowing where to go next, reducing cognitive workload for maintenance and repair tasks, and automating documentation.
    • Terminal managers require support to manage traffic, ensure security, and provide travel comfort.
    • For airside operators, it is about managing baggage, refueling, and safety.

    Different user groups require different backend applications and data sources. The user-facing applications layer describes some of the common front-end experiences that can be built using Microsoft services.

    • End users require mobile and web applications built using services such as Azure API Management, Azure App Service and Azure Functions. Developers create AI-powered user experiences leveraging services such as Azure OpenAI Service. These applications can be deployed in Azure tenants and can scale to millions of users.
    • Business users leverage Dynamics 365 (Customer Service, Finance, Project Operations, and Customer Insights) to manage business operations, such as claims, promotions, and ticketing. Dynamics 365 has built-in custom agents for many common business use cases such as customer service, sales, finance, field service, and customer insights.
    • Front line workers are fully integrated in the business with customized workflows and automated operations with custom AI, tailored to their needs and the ergonomics of their workplaces—wherever fixed terminals, mobile devices, or augmented reality. Microsoft Copilot Studio facilitates the creation of custom AI agents to support their work. Power Apps enables the creation of custom user interfaces, while Power Automate enables the creation of business workflows.
    • With Microsoft 365 Copilot, employees can collaborate and communicate using Microsoft products such as Microsoft Teams, SharePoint, and Outlook.

    The operation of airports and airlines generates large amounts of data. The data storage and analytics layer describes how to securely store business data to support operations and create insights.

    • Microsoft Dataverse is a scalable data platform that securely stores and manage business data. The data model is a structure framework that organizes data in tables with relationships. It is possible to use industry models to harmonize and integrate business data across multiple applications.
    • Microsoft Fabric is an end-to-end data and analytics platform that includes real-time analytics capabilities. OneLake is a unified logical data lake that centralizes and simplifies data management, with multiple analytical engines and workspaces. Fabric enables organizations to process and analyze data for timely insights and decision making.

    Airports and airlines are established businesses. It is important to integrate existing data systems, such as connected assets as well as existing systems. Messaging services on Azure enables connectivity to assets and devices using standardized communication protocols such as Message Queuing Telemetry Transport (MQTT) with Azure Event Grid, or data streams like Apache Kafka using Azure Event Hubs. Serverless solutions like Azure Functions provide compute to process messages.

    We’re also proud to collaborate with leading partners driving innovation in aviation.

    • Amadeus and Microsoft have formed a global strategic partnership that harnesses cloud technology to innovate and explore new products and solutions and create smoother travel experiences.
    • SAP deployments on Azure provide robust cloud solutions tailored to customer needs.
    • Our partnership with SITA, and their SITA Mission Control solution, helps duty personnel anticipate and respond to real-time changes during flight operations.
    • We also integrate independent software vendors (ISVs), such as SmartKargo, PROS, and Satavia, to contribute to a smarter, more connected aviation ecosystem.

    Creating frontline worker experiences

    Frontline worker experiences are highly customized to the task and require constant adaptation. The power of low-code platforms like Power Apps and Copilot Studio significantly reduce the time to value, allowing for rapid development and deployment of tailored solutions. These platforms enable the integration of multiple data sources, such as location-based services, logistical information from Dynamics 365, and documentation search. Additionally, task support is enhanced through the use of knowledge graphs and manuals, while collaboration and information regarding connected assets are seamlessly incorporated.

    Overcoming the challenges of using AI in aviation

    While the potential of AI in aviation is immense, there are key challenges: defining the most valuable AI use cases, setting up cloud infrastructure, organizing the data estate, and minimizing costs during development, testing, and deployment phases.

    Microsoft addresses the challenges of AI in aviation by working closely with partners, establishing a framework for responsible and trusted AI principles, and leveraging its comprehensive suite of tools and services. It helps define valuable AI use cases through collaborative workshops and industry-specific solutions. Azure provides scalable cloud infrastructure, while Microsoft Dataverse and OneLake streamline data management. Cost efficiency is achieved through optimized development, testing, and deployment processes. Additionally, Microsoft provides extensive training programs to equip employees with necessary AI skills and collaborates with regulatory bodies to ensure compliance with legal frameworks governing AI usage.

    Moving forward with generative AI in aviation

    Taking advantage of generative AI requires a pragmatic approach, where existing solutions are combined with new capabilities and partner solutions. Correctly identifying the use cases with the highest priority and impact is critical for success.

    Visit Microsoft for travel and transportation or contact our team to learn more and take the next step in your AI journey.

    “We’re excited to introduce our new reference architecture for the aviation industry, built on Azure’s cloud capabilities and advanced AI tools. What truly makes this effort stand out is our collaboration with leading aviation partners. Together with our partners, we’re shaping the future of the aviation industry.”

    Julie Shainock, Managing Director Travel & Transportation Industry, Microsoft

    “Microsoft’s Industry Solutions team is ready to help you deliver and implement AI-driven solutions across your organization: From a first [proof of concept] POC to full-scale rollouts, we are dedicated to providing the expertise you need to ensure a smooth and successful deployment.”

    Eric Chaniot, General Manager of AI Industry Solutions, Microsoft

    “At Microsoft Cloud for Industries, we are committed to empowering our partners with proven patterns and comprehensive enablement resources. By leveraging our industry-specific solutions and collaborative approach, we help partners accelerate innovation, streamline operations, and deliver exceptional value so that their customers can achieve more.”

    Monica Ugwi, General Manager Cloud for Industries, Manufacturing & Mobility, Microsoft


    1Worldmetrics: AI in the Airline Industry, 2024.

    2The economic potential of generative AI, McKinsey & Co., 2023.

    MIL OSI Economics

  • MIL-OSI USA: SBA Disaster Assistance Available to the San Carlos Apache Tribe Private Nonprofit Organizations

    Source: United States Small Business Administration

    SACRAMENTO, Calif. – Low-interest federal disaster loans are now available to certain private nonprofit organizations in the San Carlos Apache Tribe following President Biden’s federal disaster declaration for Public Assistance as a result of the Watch Fire that occurred from July 10-17, announced Administrator Isabella Casillas Guzman of the U.S. Small Business Administration. Private nonprofits that provide essential services of a governmental nature are eligible for assistance.

    “Private nonprofit organizations should contact the San Carlos Apache Tribe by calling (928) 475-1600 or visiting https://www.scat-nsn.gov to obtain information about applicant briefings,” said Francisco Sánchez Jr., associate administrator for the Office of Disaster Recovery and Resilience at the Small Business Administration. “At the briefings, private nonprofit representatives will need to provide information about their organization,” continued Sánchez. The Federal Emergency Management Agency will use that information to determine if the private nonprofit provides an “essential governmental service” and is a “critical facility” as defined by law. FEMA may provide the private nonprofit with a Public Assistance grant for their eligible costs. SBA encourages all private nonprofit organizations to apply with SBA for disaster loan assistance.

    SBA may lend private nonprofits up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory and other business assets.

    For certain private nonprofit organizations of any size, SBA offers Economic Injury Disaster Loans to help with meeting working capital needs caused by the disaster. Economic Injury Disaster Loans may be used to pay fixed debts, payroll, accounts payable and other bills that cannot be paid because of the disaster’s impact. Economic injury assistance is available regardless of whether the nonprofit suffered any property damage.

    “SBA’s disaster loan program offers an important advantage–the chance to incorporate measures that can reduce the risk of future damage,” Sánchez added. “Work with contractors and mitigation professionals to strengthen your property and take advantage of the opportunity to request additional SBA disaster loan funds for these proactive improvements.”

    The interest rate is 3.25 percent with terms up to 30 years. The deadline to apply for property damage is Dec. 3, 2024. The deadline to apply for economic injury is July 7, 2025.

    Interest does not begin to accrue until 12 months from the date of the first disaster loan disbursement. SBA disaster loan repayment begins 12 months from the date of the first disbursement.

    Applicants may apply online and receive additional disaster assistance information at SBA.gov/disaster. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disastercustomerservice@sba.gov for more information on SBA disaster assistance. For people who are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

    ###

    About the U.S. Small Business Administration
    The U.S. Small Business Administration helps power the American dream of business ownership. As the only go-to resource and voice for small businesses backed by the strength of the federal government, the SBA empowers entrepreneurs and small business owners with the resources and support they need to start, grow, expand their businesses, or recover from a declared disaster. It delivers services through an extensive network of SBA field offices and partnerships with public and private organizations. To learn more, visit http://www.sba.gov.

    MIL OSI USA News

  • MIL-OSI USA: Sinema, Kelly Announce $300k From Bipartisan Infrastructure Law for the City of Glendale to Increase Energy Efficiency

    US Senate News:

    Source: United States Senator Kyrsten Sinema (Arizona)
    Bipartisan infrastructure law led by Sinema and shaped by Kelly provides $300,000 to lower energy costs and improve operations at the City of Glendale’s water treatment facility. 
    WASHINGTON – $300,000 will be invested in the City of Glendale to perform a detailed energy analysis and replace two chillers at the city’s water treatment facility from bipartisan Infrastructure Investment and Jobs led by Senator Kyrsten Sinema and shaped by Senator Mark Kelly.
    The City of Glendale will receive $300,000 through the Industrial Training and Assessment Centers (ITAC) Implementation Grant Program – a program supported by Sinema and Kelly’s bipartisan infrastructure to help small- and medium-sized manufacturers make improvements at their facilities to save energy, reduce carbon pollution, lower costs, and strengthen our domestic manufacturing sector.  
    “We’re proud to deliver these funds to lower energy costs and increase efficiency at Glendale’s water treatment facility,” said Sinema, co-author and lead negotiator of the bipartisan infrastructure law.  
    “These kinds of investments are exactly what we need to modernize our energy infrastructure and secure Arizona’s water future,” said Kelly. “These federal resources will help local facilities optimize their energy usage and bring down costs for Arizonans.”  
    Sinema led bipartisan Senate negotiations with Republican Senator Rob Portman of Ohio that included Senator Kelly and senators from both parties.
    For more than four decades, the ITAC program has supported small and medium-sized manufacturers who are looking to make investments in energy efficiency and modern manufacturing processes. The Bipartisan Infrastructure Law provided $80 million to support the ongoing goals of the ITAC program.
    The bipartisan infrastructure law was supported by groups including The U.S. Chamber of Commerce, Business Roundtable, The National Association of Manufacturers, The AFL-CIO, The National Retail Federation, The Bipartisan Policy Center, North America’s Building Trades Unions, the Outdoor Industry Association, The American Hotel and Lodging Association, The National Education Association, as well as hundreds of mayors across all 50 states.

    MIL OSI USA News

  • MIL-OSI USA: Justice Department Obtains Injunction to Prevent California Company from Manufacturing and Distributing Adulterated Food Following Listeria Outbreak

    Source: US State of California

    A federal court yesterday enjoined a California company from manufacturing and distributing adulterated food products following a listeria outbreak linked to multiple hospitalizations and two deaths.

    In a civil complaint filed on Sept. 27 in the U.S. District Court for the Eastern District of California, the United States alleged that Rizo Lopez Foods Inc., along with its president, chief executive officer and co-owner, Edwin Rizo, and its chief financial officer, secretary and co-owner Tomas Rizo, violated the Federal Food, Drug and Cosmetic Act (FDCA) at the company’s facility in Modesto, California, by manufacturing and distributing adulterated food products. Rizo Lopez Foods produced cotija cheese and other cheeses, yogurt, sour cream and other foods sold under the brand names Tio Francisco, Don Francisco, Rizo Bros, Rio Grande, Food City, El Huache, La Ordena, San Carlos, Campesino, Santa Maria, Dos Ranchitos, Casa Cardenas and 365 Whole Foods Market.

    The complaint further alleged that, in January, Hawaiian state health officials detected Listeria monocytogenes (L. mono), the bacterial pathogen that can cause listeriosis, in cheese made by the defendants. The government further alleged that during a subsequent inspection of the defendant’s facility, the Food and Drug Administration (FDA) found L. mono in two locations as well as various insanitary conditions. The complaint alleged that a genetic analysis matched the L. mono strain collected in Hawaii to the strain from defendants’ facility, as well as to L. mono samples from patients sickened as early as 2014 during a years-long listeriosis outbreak. An investigation by the Centers for Disease Control identified 26 cases of listeriosis in 11 states linked to the same L. mono strain. The CDC reported that 23 individuals were hospitalized as a result of the outbreak, including two patients who died. In February, Rizo Lopez recalled all cheese and dairy products produced at their facility.

    “Food manufacturers have an important responsibility to ensure the safety of their products,” said Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Department’s Civil Division. “The Justice Department and FDA will continue to work closely on enforcement actions against food manufacturers who fail to meet their obligations and put the health of their customers at risk.”

    “Food producers in the Eastern District of California feed the nation,” said U.S. Attorney Phillip A. Talbert for the Eastern District of California. “Our office is committed to assuring compliance with the FDCA throughout the District.”

    The defendants agreed to settle the suit and be bound by a consent decree of permanent injunction. The injunction entered by the court permanently enjoins the defendants from violating the FDCA. As part of the settlement, the defendants represented that they have discontinued all operations related to preparing and processing food. Under the permanent injunction, the defendants must notify FDA in advance of resuming such operations, comply with specific remedial measures set forth in the injunction and allow FDA to inspect their facility, including the buildings, sanitation-related systems, equipment, utensils, all articles of food and relevant records.

    Trial Attorney David G. Crockett Jr. and Senior Trial Attorney James Nelson of the Justice Department’s Civil Division prosecuted this case, with assistance from Assistant Chief Counsel for Enforcement Lauren Fash of the FDA’s Office of Chief Counsel.

    Additional information about the Consumer Protection Branch and its enforcement efforts can be found at http://www.justice.gov/civil/consumer-protection-branch.

    The claims resolved by the consent decree announced today are allegations only. There has been no determination of liability.

    Consent Decree

    MIL OSI USA News

  • MIL-OSI: Encore Capital Group to Announce Third Quarter 2024 Financial Results on November 6

    Source: GlobeNewswire (MIL-OSI)

    SAN DIEGO, Oct. 09, 2024 (GLOBE NEWSWIRE) — Encore Capital Group, Inc. (Nasdaq:ECPG), an international specialty finance company, announced today that it will release its financial results for the third quarter 2024 on Wednesday, November 6, 2024, after the market closes. The Company will also host a conference call and slide presentation the same day at 2:00 p.m. Pacific / 5:00 p.m. Eastern time with Ashish Masih, President and Chief Executive Officer, Jonathan Clark, Executive Vice President and Chief Financial Officer, and Bruce Thomas, Vice President, Global Investor Relations, presenting and discussing the reported results.

    Members of the public are invited to access the live webcast via the Internet by logging in on the Investor Relations page of Encore’s website at http://www.encorecapital.com. To access the live conference call by telephone, please pre-register using this link. Registrants will receive confirmation with dial-in details.

    For those who cannot listen to the live broadcast, a replay of the webcast will be available on the Company’s website shortly after the call concludes.

    About Encore Capital Group, Inc.

    Encore Capital Group is an international specialty finance company that provides debt recovery solutions and other related services for consumers across a broad range of financial assets. Through its subsidiaries around the globe, Encore purchases portfolios of consumer receivables from major banks, credit unions, and utility providers.

    Encore partners with individuals as they repay their debt obligations, helping them on the road to financial recovery and ultimately improving their economic well-being. Encore is the first and only company of its kind to operate with a Consumer Bill of Rights that provides industry-leading commitments to consumers. Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P Small Cap 600 and the Wilshire 4500. More information about the company can be found at http://www.encorecapital.com.

    Contact:
    Bruce Thomas
    Encore Capital Group, Inc.
    bruce.thomas@encorecapital.com

    SOURCE: Encore Capital Group, Inc.

    The MIL Network

  • MIL-OSI USA: Eight Charged in $68M Social Adult Day Care and Home Health Care Scheme

    Source: US State of Vermont

    An indictment was unsealed today in Brooklyn, New York, charging eight defendants for their alleged roles in a scheme to defraud Medicaid of approximately $68 million through the operation of two social adult day cares and a home health care financial intermediary that were paying kickbacks and bribes for services that were not provided.

    According to court documents, Zakia Khan, 53, of Brooklyn, and Ahsan Ijaz, 27, of Brooklyn, owned two social adult day cares, Happy Family Social Adult Day Care Center Inc. (Happy Family) and Family Social Adult Day Care Center Inc. (Family Social), and a financial intermediary, Responsible Care Staffing Inc. (Responsible Care), for the New York Medicaid Consumer Directed Personal Assistance Services Program (CDPAP), which permits family members of Medicaid recipients to receive payment for assisting Medicaid recipients with activities of daily living. Beginning in approximately October 2017, in exchange for kickbacks and bribes, marketers Elaine Antao, 45, also known as Aleena, of Brooklyn, Omneah Hamdi, 61, of Brooklyn, and Manal Wasef, 44, of Brooklyn, allegedly referred Medicaid recipients to Happy Family, Family Social, and/or Responsible Care. The marketers in turn allegedly paid kickbacks and bribes to Medicaid recipients for social adult day care and CDPAP services that Happy Family, Family Social, and Responsible Care billed to Medicaid but were not provided or were induced by kickbacks and bribes. Ansir Abassi, 38, also known as Zaib Abassi and Ansir Zaib, of Brooklyn, and Amran Hashmi, 53, of Brooklyn, allegedly managed Happy Family and Family Social and the marketers. To carry out the kickback scheme, Khan, Antao, Ijaz, Abassi, and Hamdi allegedly used business entities to launder the fraud proceeds and generate the cash used to pay kickbacks and bribes. Seema Memon, 30, of Brooklyn, an employee of Happy Family who was previously charged by complaint on July 1, was also indicted.

    “As alleged in the indictment, these defendants orchestrated a years-long scheme to defraud Medicaid of tens of millions of dollars for social adult day care and home care services for seniors that they did not provide,” said Principal Deputy Assistant Attorney General Nicole M. Argentieri, head of the Justice Department’s Criminal Division. “The defendants allegedly paid cash bribes and kickbacks to recruiters and Medicaid recipients as part of a scheme to enrich themselves at the expense of vital programs for senior citizens. Today’s charges make clear that the Criminal Division will not tolerate schemes that brazenly steal from federal health care programs.”

    “Social adult day care and home health services are meant to help seniors, but as alleged, the defendants allegedly turned their businesses into a brazen cash grab of millions of dollars from the Medicaid program,” said U.S. Attorney Breon Peace for the Eastern District of New York. “My office is committed to investigating and prosecuting those who plunder taxpayer-funded, federal health care programs dollars while purporting to offer health care services.” 

    “HHS-OIG is committed to working with our law enforcement partners to investigate allegations that bribes and kickbacks are paid with Medicaid monies,” said Special Agent in Charge Naomi Gruchacz of the Department of Health and Human Services Office of Inspector General (HHS-OIG). “Individuals and entities that participate in the federal health care system are required to obey the laws meant to preserve the integrity of program funds and the provision of appropriate, quality services to patients.”

    “The crimes outlined in this indictment took advantage of a network that offers essential health care and other services to those in need,” said Interim Commissioner Thomas G. Donlon of the New York City Police Department (NYPD). “Let it be clear: anyone who attempts to profit by defrauding the system will face consequences, as these schemes drain already limited resources and deprive beneficiaries of crucial funds. I commend our NYPD investigators and federal law enforcement partners for their successful and continued collaboration.”

    “As alleged, the defendants saw nothing beyond the dollar signs associated with their crimes, and in turn defrauded the U.S. government of $68 million in welfare funds meant for one of our country’s most vulnerable populations,” said Special Agent in Charge William S. Walker of Homeland Security Investigations (HSI) New York. “Today’s announcement underscores the HSI New York El Dorado Task Force’s unrelenting focus on dismantling and disrupting financial fraud schemes that exploit the American public and hurt our economy.”

    Khan is charged with conspiracy to commit health care fraud, three counts of health care fraud, conspiracy to defraud the United States and to pay and receive health care kickbacks, paying health care kickbacks, conspiracy to commit money laundering, and money laundering. If convicted, she faces a maximum penalty of 20 years in prison for each count of conspiracy to commit money laundering and money laundering, 10 years in prison for each count of conspiracy to commit health care fraud, health care fraud, and paying health care kickbacks, and five years in prison for conspiracy to defraud the United States and to pay and receive health care kickbacks.

    Abassi, Antao, Hamdi, and Ijaz are charged with conspiracy to commit health care fraud, conspiracy to defraud the United States and to pay and receive health care kickbacks, conspiracy to commit money laundering, and money laundering. If convicted, they face a maximum penalty of 20 years in prison for each count of conspiracy to commit money laundering and money laundering, 10 years in prison for conspiracy to commit health care fraud, and five years in prison for conspiracy to defraud the United States and to pay and receive health care kickbacks.

    Hashmi is charged with conspiracy to commit health care fraud, three counts of health care fraud, conspiracy to defraud the United States and to pay and receive health care kickbacks, and paying health care kickbacks. If convicted, he faces a maximum penalty of 10 years in prison for each count of conspiracy to commit health care fraud, health care fraud, and paying health care kickbacks, and five years in prison for conspiracy to defraud the United States and to pay and receive health care kickbacks.

    Memon is charged with conspiracy to commit health care fraud, conspiracy to defraud the United States and to pay and receive health care kickbacks, and paying health care kickbacks. If convicted, she faces a maximum penalty of 10 years in prison for each count of conspiracy to commit health care fraud and paying health care kickbacks and five years in prison for conspiracy to defraud the United States and to pay and receive health care kickbacks.

    Wasef is charged with conspiracy to commit health care fraud and conspiracy to defraud the United States and to pay and receive health care kickbacks. If convicted, she faces a maximum penalty of 10 years in prison for conspiracy to commit health care fraud and five years in prison for conspiracy to defraud the United States and to pay and receive health care kickbacks.

    HHS-OIG, NYPD, and HSI are investigating the case.

    Trial Attorney Patrick J. Campbell of the Criminal Division’s Fraud Section is prosecuting the case. Assistant U.S. Attorney Tanisha R. Payne for the Eastern District of New York is assisting with forfeiture matters.

    The Fraud Section leads the Criminal Division’s efforts to combat health care fraud through the Health Care Fraud Strike Force Program. Since March 2007, this program, currently comprised of nine strike forces operating in 27 federal districts, has charged more than 5,400 defendants who collectively have billed federal health care programs and private insurers more than $27 billion. In addition, the Centers for Medicare & Medicaid Services, working in conjunction with HHS-OIG, are taking steps to hold providers accountable for their involvement in health care fraud schemes. More information can be found at www.justice.gov/criminal-fraud/health-care-fraud-unit.

    An indictment is merely an allegation. All defendants are presumed innocent until proven guilty beyond a reasonable doubt in a court of law.

    MIL OSI USA News

  • MIL-OSI USA: BrucePac Recalls Ready-to-Eat Meat and Poultry Products

    Source: US State of Rhode Island

    The Rhode Island Department of Health (RIDOH) is advising consumers that BrucePac is recalling nearly 10 million pounds of ready-to-eat meat and poultry products that may be adulterated with Listeria monocytogenes.

    The recalled products were produced from June 19, 2024, to October 8, 2024, and were shipped and/or distributed nationwide to establishments, distributors, restaurants, and institutions. The recalled products have establishment numbers 51205 or P-51205 inside or under the US Department of Agriculture (USDA) mark of inspection. USDA will provide updates about product labels and list of products when they are available.

    USDA urges restaurants, institutions, and other establishments to not use or serve the recalled products. The recalled products should be thrown away or returned to the place of purchase.

    There have been no confirmed reports of illnesses related to recalled products.

    Listeria monocytogenes is a type of bacteria that can cause listeriosis. Symptoms vary depending on the severity of the illness and symptoms may last from days to several weeks. Consumers who may have consumed the affected product and are experiencing symptoms such as fever, muscle aches, and gastrointestinal issues should seek medical attention.

    MIL OSI USA News

  • MIL-OSI Asia-Pac: Union Home Minister and Minister of Cooperation, Shri Amit Shah will address the 119th Annual Session of PHD Chamber of Commerce and Industry as the Chief Guest in New Delhi tomorrow

    Source: Government of India (2)

    Union Home Minister and Minister of Cooperation, Shri Amit Shah will address the 119th Annual Session of PHD Chamber of Commerce and Industry as the Chief Guest in New Delhi tomorrow

    The theme of the annual session is ‘Viksit Bharat @ 2047: Marching towards the peak of progress’

    The entire country is moving rapidly with dedication and devotion towards the resolution of Prime Minister Shri Narendra Modi to make India a developed nation by the year 2047

    Under the leadership of Prime Minister Modi, the country is moving towards becoming the third largest economy of the world

    Posted On: 09 OCT 2024 4:54PM by PIB Delhi

    Union Home Minister and Minister of Cooperation, Shri Amit Shah will address the 119th Annual Session of PHD Chamber of Commerce and Industry as the Chief Guest on Thursday, 10 October 2024 at Vigyan Bhavan, New Delhi. The theme of the annual session is ‘Viksit Bharat @ 2047: Marching towards the peak of progress’.

    Prime Minister Shri Narendra Modi has pledged to make India a developed nation by the year 2047 and the whole country is moving rapidly in that direction with dedication and devotion.

    India has joined the top 5 economies of the world and under the leadership of Prime Minister Shri Narendra Modi it is moving towards becoming the third largest economy of the world.

    Around 1500 business persons, Chartered Accountants, bankers, advocates etc. from the industry will participate in the 119th session.

    *****

    RK/ASH/PR/PS

    (Release ID: 2063524) Visitor Counter : 75

    Read this release in: Hindi

    MIL OSI Asia Pacific News

  • MIL-OSI: BigCommerce to Announce Third Quarter 2024 Financial Results on November 7, 2024

    Source: GlobeNewswire (MIL-OSI)

    AUSTIN, Texas, Oct. 08, 2024 (GLOBE NEWSWIRE) — BigCommerce Holdings, Inc. (“BigCommerce”) (Nasdaq: BIGC), an open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B brands and retailers, today announced it will report its financial results for the third quarter ended September 30, 2024, before market open on Thursday, November 7, 2024.

    The financial results and business highlights will be discussed on a conference call and webcast scheduled at 7:00 a.m. CT (8:00 a.m. ET) on Thursday, November 7, 2024. The conference call can be accessed by dialing (833) 634-1254 from the United States and Canada or (412) 317-6012 internationally and requesting to join the “BigCommerce conference call.” The live webcast of the conference call can be accessed from BigCommerce’s investor relations website at http://investors.bigcommerce.com.

    Following the completion of the call through 11:59 p.m. ET on Thursday, November 14, 2024, a telephone replay will be available by dialing (877) 344-7529 from the United States, (855) 669-9658 from Canada or (412) 317-0088 internationally with conference ID 1719588. A webcast replay will also be available at http://investors.bigcommerce.com for 12 months.

    About BigCommerce

    BigCommerce is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries rely on BigCommerce, including Burrow, Coldwater Creek, Harvey Nichols, King Arthur Baking Co., MKM Building Supplies, United Aqua Group and Uplift Desk. For more information, please visit http://www.bigcommerce.com or follow us on X and LinkedIn.

    BigCommerce® is a registered trademark of BigCommerce Pty. Ltd. Third-party trademarks and service marks are the property of their respective owners.

    The MIL Network

  • MIL-OSI USA: Deputy Administrator Isobel Coleman Visits Palau, Papua New Guinea, and Fiji

    Source: USAID

    The following is attributable to Deputy Spokesperson Shejal Pulivarti:‎

    Last week, Deputy Administrator Isobel Coleman led an official delegation with representatives from the White House, the Department of Commerce, the Department of Interior, the U.S. International Development Finance Corporation, and the U.S. Trade and Development Agency to Palau, Papua New Guinea (PNG), and Fiji. The goal of the interagency delegation was to demonstrate a whole-of-government approach to delivering on the region’s top priorities, especially economic growth. The delegation emphasized that the U.S. government leverages its resources, expertise, and influence from across the entire government to mobilize new investments and strengthen partnerships – particularly with the private sector – to achieve the ambitious goals set forward by our Pacific partners in the 2050 Strategy for the Blue Pacific Continent and the Boe Declaration.

    In Palau, the Deputy Administrator met with Republic of Palau President Surangel Whipps Jr., and announced $1.5 million additional humanitarian assistance funding to the American Red Cross to bolster disaster preparedness and response capabilities of the national Red Cross societies in the Federated States of Micronesia, Palau, and the Republic of the Marshall Islands. Deputy Administrator Coleman also launched a new partnership with the Palau Chamber of Commerce to combat human trafficking, which will raise awareness about trafficking in persons, improve protection for victims, and ensure collaboration among partners. 

    The Deputy Administrator highlighted the collaboration between USAID and the Department of the Interior under the U.S.-Australia-Japan Trilateral Infrastructure Partnership, where USAID and partners are working to deliver safe, secure, and open internet access for Palauans. She also reinforced the United States’ commitment to finding local solutions to complex problems such as trafficking in persons, and engaged with local partners and the private sector to gain a better understanding of the challenges they face in the country.   

    The Deputy Administrator led the U.S. government’s delegation at Palau’s Independence Day celebrations, marking 30 years of independence and bilateral partnerships. Deputy Administrator Coleman reinforced the United States’ commitment to and partnership with Palau and the Pacific Islands region as a whole, and that the U.S. government supports Palau’s development goals for more resilient communities, sustainable economic growth, and strong democratic processes.  

    In PNG, the Deputy Administrator and delegation met with a variety of stakeholders, including Deputy Prime Minister John Rosso, local and international businesses, women entrepreneurs, as well as the diplomatic and development partner community to reinforce the United States’ commitment to partnering with PNG to increase investment, expand electrification, and support increased peace and security for Papua New Guinean communities. While in Port Moresby, Deputy Administrator Coleman launched USAID’s flagship Peace Project, which will empower PNG communities to prevent conflict, promote stability, and empower communities to thrive.

    In Fiji, Deputy Administrator Coleman met with Fiji’s Prime Minister, Sitiveni Rabuka, Deputy Prime Minister Manoa Kamikamica, the Permanent Secretary for the Ministry of Foreign Affairs, Lesikimacuata Korovavala, and the Permanent Secretary for the Ministry of Trade, Cooperatives and Small and Medium Sized Enterprises Mr. Shaheen Ali, and the Pacific Islands Forum Secretary General Baron Waqa to underscore the United States’ commitment to fostering partnerships and help Fiji’s growing democracy deliver economic and social progress, especially to address the effects of climate change and increase economic connectivity. The Deputy Administrator and the delegation met with American businesses operating in the region and Fijian women entrepreneurs to discuss market challenges, overcoming barriers, and unlocking potential for greater economic collaboration and innovation in the Pacific. 

    The Deputy Administrator participated in the signing of the bilateral framework agreement between USAID and the Government of Fiji. This Agreement demonstrates the United States’ commitment to the Pacific and further solidifies our Pacific Islands regional mission’s presence in Suva, Fiji.

    Deputy Administrator Coleman co-hosted a roundtable at the University of South Pacific with students and members of the diplomatic corps focused on the U.S government’s innovative efforts for economic connectivity, trade, climate, and business in the Pacific. At the town hall, the Deputy Administrator announced that USAID intends to provide over $4 million in additional support to promote inclusive and sustainable economic growth and increase efforts to withstand the effects of climate change across the Pacific Island countries.

    MIL OSI USA News

  • MIL-OSI New Zealand: Eke Panuku Development Auckland directors appointed

    Source: Auckland Council

    Auckland Council has appointed Brett Ellison and Aaron Hockly as directors of Eke Panuku Development Auckland.

    The council sought candidates with experience in the property industry relevant to the governance of Eke Panuku, experience in driving outcomes from board level and the ability to work in regulatory frameworks. Council also sought candidates who would bring expertise in iwi relationships, understanding of Te Ao Māori and tikanga Māori, legal expertise and experience of health and safety.

    Councillor Greg Sayers chaired the selection panel and welcomes the appointments.

    “I am pleased to welcome Mr Ellison and Mr Hockly to the Auckland Council whanau as two seasoned property professionals with the leadership skills and experience to provide real strength to the Eke Panuku board. They each bring a set of skills that will complement the existing board members and support the good governance of this organisation, with Mr Ellison providing the board with a strong Māori perspective and Mr Hockly bringing legal expertise,” says Cr Sayers.

    The appointment was approved by the Performance and Appointments Committee on 24 September. The committee is responsible for all appointments to the boards of council-controlled organisations, in accordance with the council’s Appointment and Remuneration Policy for Board Members and the Local Government Act.

    About Brett Ellison

    Brett is an experienced executive across the iwi commercial sector, having spent over 10 years in senior roles across the Ngāi Tahu Holdings Group and Te Rūnanga o Ngāi Tahu – focusing on their seafood and property sector, and Crown relationships and Settlement rights. He was formerly the GM for Business Development at Ngāi Tahu Property which has played a key role in the urban development of Christchurch.

    Brett is an Investment Manager with Koau Capital Partners and supports the property activity of various iwi, and acts as investment manager for the Hāpai property collective – an iwi owned and governed property vehicle with a focus across the commercial, development and housing sectors.

    Born and bred at Ōtākou, and a graduate (BA, MA) of the University of Otago, Brett has been a director on Rangitāne Holdings, and chairs Te Rūnaka Ōtākou Ltd.

    About Aaron Hockly

    Aaron Hockly has over 20 years’ experience in financial services, property and law and currently heads up the NZX-listed, Vital Healthcare Property Trust, which owns hospitals and other healthcare facilities across New Zealand and Australia valued at ~$3.2 billion. Originally from New Zealand, Aaron spent 17 years in the UK and Australia until returning in 2018. He was Chief Operating Officer for a large ASX listed property group for ~10 years where he was responsible for strategy, major transactions and investor relations.

    Among other qualifications, Aaron has a Masters in Applied Finance and a Bachelor of Arts and Bachelor of Laws from the University of Auckland. He is a Fellow of both Governance New Zealand and the Financial Services Institute of Australasia (FINSIA), a Chartered Member of the Institute of Directors (NZ) and a member of INFINZ.

    Aaron has served on the boards of several charities in both New Zealand and Australia and is currently a member of the Auckland Urban Design Panel.

    MIL OSI New Zealand News

  • MIL-OSI USA: Ernst Names Small Business of the Week, Salvaged Designs

    US Senate News:

    Source: United States Senator Joni Ernst (R-IA)

    RED OAK, Iowa – U.S. Senator Joni Ernst (R-Iowa), Ranking Member of the Senate Small Business Committee, today announced her Small Business of the Week: Salvaged Designs of Mahaska County. Throughout this Congress, Ranking Member Ernst plans to recognize a small business in every one of Iowa’s 99 counties.
    “Transforming the old into the extraordinary, Salvaged Designs breathes new life into forgotten treasures,” said Ranking Member Ernst. “By repurposing old furniture, instruments, and other miscellaneous items, Jen has created a perfect balance between sustainability and style in the Oskaloosa community.”
    Throughout Jennifer Thomas-Maxwell’s childhood, she worked at her family’s waste management business, sparking a lifelong passion for sustainability. In college, she studied graphic design. As a mother, Jen crafted homemade gifts and Halloween costumes that gained popularity among classmates and parents in the neighborhood. Her unique, repurposed creations turned into Salvaged Designs and in 2016, Jen opened the doors of her first store. In 2020, Jen moved her business to Oskaloosa’s Main Street. Today, Salvaged Designs sells repurposed furniture, band instruments, and a variety of Iowa and Midwest-made products that focus on sustainability. This year, Salvaged Designs will celebrate its eighth anniversary. 
    Stay tuned as Ranking Member Ernst recognizes more Iowa small businesses across the state with her Small Business of the Week award.

    MIL OSI USA News

  • MIL-OSI USA: Manning Surveys Hurricane Helene Damage, Meets with Survivors

    Source: United States House of Representatives – Congresswoman Kathy Manning (NC-06)

    Asheville, NC – Today, Congresswoman Kathy Manning (NC-06) traveled to western North Carolina where she was joined by Small Business Administration (SBA) Administrator Isabel Guzman and Asheville Mayor Esther Manheimer to view the devastation caused by Hurricane Helene and the extensive response efforts underway. They listened to business owners discuss the challenges they face and explained how federal resources can aid in the recovery and rebuilding of affected communities.

    Congresswoman Manning visited the historic Biltmore Village, where two-story high flood waters destroyed shops and restaurants and left layers of thick mud, and the recently renovated River Arts District, where the storm tore buildings apart and decimated breweries, artists’ studios, and collaborative galleries. Manning spoke with small business owners who are deeply concerned that their businesses will be closed during the peak tourism season. She also visited a local SBA help center, where business owners are receiving assistance with completing their SBA applications for disaster aid.

    “The devastation caused by the storm is heartbreaking. Over 80% of Asheville remains without water and power, yet the resilience of the people I met is remarkable. I was also impressed by the knowledgeable team from the SBA and am grateful for Administrator Guzman’s clear explanation of the available funds for affected areas and how the Biden-Harris Administration has streamlined the relief process, ensuring that aid reaches people more quickly. We are fortunate to have such dedicated emergency relief workers,” said Congresswoman Kathy Manning. “Based on our discussions, it is clear that more funding is needed for the disaster relief effort. Congress must ensure that affected communities receive the resources needed for recovery and rebuilding, both now and in the months to come. I stand ready to return to Washington without delay to advocate for the people and communities impacted by this unprecedented storm.”  

    On September 29, 2024, President Biden granted Governor Cooper’s request for a Federal Major Disaster Declaration for Hurricane Helene to provide immediate federal assistance to North Carolinians in designated disaster areas.   

    Federal, state, and local partners are actively collaborating to mobilize resources into western North Carolina. These response efforts include search and rescue operations, wellness checks, the delivery of essential supplies such as food and water, removing debris to clear roads and bridges, restoring critical services like water, sewer, and electricity, and conducting damage assessments.  

    President Biden has directed the Department of Defense to deploy 1,500 active-duty troops to support North Carolina’s 2,800 active-duty National Guardsman responding to the disaster. This deployment is in addition to the more than 7,000 federal personnel currently assisting with response efforts across all affected areas.

    For the latest updates on relief efforts, open shelters, and more, visit the North Carolina Department of Public Safety’s website here.  

    ###

    The Office of Congresswoman Kathy Manning stands ready to assist North Carolinians impacted by Hurricane Helene. Find critical resources and updates to assist those affected by the storm here.

    MIL OSI USA News