Translartion. Region: Russians Fedetion –
Source: Moscow Government – Government of Moscow –
Digital technologies are actively developing in Moscow. Chatbots, including those created with artificial intelligence technology, are used to ensure that residents of the capital receive city services quickly and at any convenient time. They promptly answer questions, find relevant information, and provide detailed and clear recommendations for solving urgent problems. For example, with the help of virtual assistants, you can make an appointment with a doctor, and also convey complaints about your health before the appointment. In addition, digital assistants will tell you how to pay for utilities and transmit meter readings, provide information on how to pay for travel on public transport, and much more.
“Moscow residents have access to the help of many virtual consultants. They work on the basis of capital portals, messengers, mobile applications. Some of them have added the ability to request information by voice. Chatbots are constantly being trained, and the number of topics on which they can be contacted is constantly growing. This not only allows city residents to find the information they need, but also relieves operators in support chats and on hotlines. Specialists can devote more time to solving complex and non-standard issues. In 2025, the capital will continue to develop artificial intelligence technologies to make it even more convenient for residents to receive consultations and services online,” the press service said.
Department of Information Technology of the City of Moscow.
How Digital Consultants Work
A chatbot is a virtual assistant. Most programs are equipped with artificial intelligence technologies. They are trained to understand spoken language, even if the text of the question contains slang words, complex expressions or typos. The bot gives answers based on the knowledge base.
Experts are constantly improving artificial intelligence algorithms. To do this, when preparing each communication scenario, a chatbot is given the maximum number of potential questions, formulations, and answer options. If the digital assistant cannot answer the question on its own, it passes it on to the operator and informs the user about it. After the operator sends the answer, the program includes it in the chatbot’s knowledge base. Next time, it will provide the necessary information on its own.
Ask a question on the mos.ru portal and prepare for your doctor’s appointment
Virtual assistants are in demand among Muscovites in various spheres of life. However, they are most often used to obtain city services.
How to make an appointment with a doctor, register with a clinic, transfer a child to another school and pay utility bills – you can ask the bot about this and much more in the support chat on the mos.ru portal. It communicates with users in real time and helps quickly find information on more than 6.2 thousand topics. You no longer need to waste time independently searching for information and making phone calls. To use the chat bot, you need to go to any of the mos.ru portal sections and click on the blue icon in the lower right corner of the screen (it is not available only on the main page). Another way is to open the chat from the section “Help” in the main menu, by selecting the “Support Chat” item in the “Support Service” block. You can formulate your question yourself or use the prompts.
Currently, the bot processes 76 percent of requests independently. Most often, Muscovites use it to search for various instructions, information on how to obtain a particular service, as well as how to log into their personal account on the mos.ru portal, change or add data to it. In addition, people turn to the virtual assistant to find out how to open access to an electronic medical record, receive a single payment document and pay for city services. The chatbot was developed by the capital Department of Information Technology on the basis citywide contact center.
Since last year, a voice assistant has appeared in the mos.ru portal support chat by the name Moscow. It is currently in test mode. The distinctive feature of this chatbot is that its search system is built on a large language model. With the help of artificial intelligence, the virtual assistant recognizes users’ speech and searches for answers to questions in the knowledge base. Then it voices its answer. It is planned that the voice assistant will soon become available to all users of the mos.ru portal.
A chatbot based on artificial intelligence also helps residents take care of their health. It can be used when making a remote appointment with one of the specialists: a therapist, otolaryngologist, gynecologist, ophthalmologist, surgeon or urologist. With its help, residents can report their ailments before visiting a doctor. In a special survey form, it is necessary to indicate complaints and answer questions in order to specify the symptoms and information about their condition. The chatbot asks questions selected based on an analysis of the complaints entered and the doctor’s specialty. The information is completely confidential and protected, it is transferred to the unified medical information and analytical system of the city of Moscow and is recorded in the protocol of the upcoming examination. Thus, the specialist can familiarize himself with the patient’s complaints in advance and pay more attention to his examination, diagnosis and treatment during the appointment. A huge array of information was used to create the medical chatbot. Its work is based on smart algorithms trained on anonymized data from electronic medical records, as well as information from open reference books and medical databases. Experienced practicing doctors took part in the creation of the digital assistant.
Express tips for those on the go and consultations for businessmen
The chatbot Alexandra has become an indispensable assistant for passengers, motorists and pedestrians. It helps to receive useful information about public transport 24/7. For example, the virtual assistant can tell you about payment methods and tariffs, about the operation of the subway and ground transport, the functions of transport complex applications and bicycle and scooter rental services. Alexandra will also tell you how to use paid parking, about the rules for towing cars, about the organization of traffic, car sharing and taxi services.
The smart chatbot can answer more than 60,000 questions. If the request is too complex, it will transfer the conversation to an operator who will help the passenger. You can write to Alexandra atdifferent platforms: on the websites of the Moscow Metro, Mosgortrans, the Center for Traffic Management, in the applications “Moscow Metro”, “Moscow Transport”, “Parkings of Russia”, “Velobike – city bike rental”. Chatbot consultations are also available on the social network “VKontakte” Andtelegram channel.
A special chat bot can be used by capital entrepreneursSuppliers portal. With the help of a virtual consultant, they will learn how to register on the portal, take part in a quotation session or mini-auction, sign an offer, and how to select and add products to the catalog. The service helps users navigate the platform and quickly find reference information. The chatbot’s knowledge base contains answers to more than 600 topics. To contact the digital assistant on the supplier portal, you need to click on the red icon on the left side of the screen. In the window that opens, you can select one of six popular topics or ask your own question. The chatbot will provide the appropriate information on its own or connect a support specialist. During the conversation, you can attach documents and photos. This allows you to get more detailed advice. Requests are accepted in both text and voice formats.
You can quickly transmit readings of water, heat, and electricity meters using chatbot in Telegram. It will tell you how to correctly enter information about the apartment and data from energy meters, and will also help you get acquainted with the archive (history) of readings. If they are transferred correctly, the message “Data successfully added” will appear in the chat. In case of an error, you can click the “Delete last readings” button, and then enter the data again. The Telegram bot will send them to the automated system of the Unified Information and Settlement Center of the city of Moscow. Based on the data, unified payment documents are generated for paying for utilities that residents of the capital receive every month.
In addition, virtual assistants are indispensable in such areas as construction control, social support, innovation development, and others. You can find a chatbot and start a conversation using the following links:
– telegram bot “Samostroy.net”;
– chatbot for the “Million Prizes” program;
– chatbot of the project “City of Ideas”;
– chatbot of the “City of Tasks” project;
– chatbot on the Moscow investment portal;
– chatbot “Electronic Concierge” on the website of the platform “Electronic House”;
– chatbot Dobrynya Department of Labor and Social Protection of the Population of the City of Moscow;
– chatbot Vera of the City Center for Housing Subsidies.
The use of digital technologies and artificial intelligence to improve the quality of life of city residents is in line with the objectives of the national project “Data Economy and Digital Transformation of the State” and the regional project of the city of Moscow “Digital Public Administration”.
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please Note; This Information is Raw Content Directly from the Information Source. It is access to What the Source Is Stating and Does Not Reflect
https: //vv.mos.ru/nevs/ite/149449073/