Translartion. Region: Russians Fedetion –
Source: Central Bank of Russia –
Almost 40% of respondents use it constantly, more than half are ready to stop visiting branches of financial institutions.
INregulator surveys people with vision or hearing loss and musculoskeletal disorders took part. Most of them noted that remote access to the account has become easier and more convenient. However, visually impaired people still find it difficult to use websites and mobile applications rich in graphic and interactive elements, since they are not always well deciphered by special adaptive programs.
Let us recall that the Bank of Russia recommended All financial institutions should adapt and actively use their remote channels to provide financial and support services to people with disabilities, provide them with consultations with an employee, not a chatbot, and identify and take into account their special needs in advance.
In general, such clients have begun to use bank accounts and open deposits more often, and to take out insurance more actively, including voluntary types of insurance, but still much less than other citizens. The main limitations are the complexity of the conditions and the high cost of insurance products for this category of citizens.
The Bank of Russia plans to develop recommendations for financial institutions on installing self-service devices with touch panels, as well as improving the services of financial platforms. These and other measures will help improve accessibility for people with various forms of disabilities and are provided The main directions for increasing the availability of financial services in the Russian Federation for the period 2025–2027.
Preview photo: Timur Malazoniia / Shutterstock / Fotodom
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