Translartion. Region: Russians Fedetion –
Source: Moscow Government – Government of Moscow –
The hotline of the Moscow Transport contact center is turning 12 years old. During this time, specialists have received almost 40 million calls, the telegram channel Sergei Sobyanin.
The hotline is one of the most popular and convenient services for solving any questions about transport. Most often, residents and visitors of the capital call the number: 7 495 539-54-54 or 3210 (from a mobile phone) to clarify the schedule of public transport and the operating hours of railway stations, to find out about the evacuation of a car, as well as the procedure for paying for parking and their location. In addition, Muscovites ask how to return things lost during a trip, and find out the details of paying for travel on transport.
“For example, in 2024, passengers contacted the contact center almost 200 thousand times on the topic of lost things, about 100 thousand questions were asked about the work of the Troika and the ticket system. Contact center operators consult city residents around the clock and process an average of 6.6 thousand calls per day,” the Moscow Mayor noted.
Source: Sergei Sobyanin’s Telegram channel @Mos_Sobyanin
Since 2019, the hotline has been using artificial intelligence: a voice assistant answers questions about vehicle evacuation.
Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please Note; This Information is Raw Content Directly from the Information Source. It is access to What the Source Is Stating and Does Not Reflect
https: //vv.mos.ru/mayor/tkhemes/12651050/