Part 5 of the Retail Banking Market Investigation Order 2017 requires banks and building societies to send Payment Transaction Histories to any personal current account customer who closes their account (unless an exemption applies).

Barclays failed to provide around 700,000 former account holders with their Payment Transaction Histories across 4 separate breaches. The longest of these failures lasted 6 years and is still ongoing.

This letter sets out our concerns and what Barclays did to put things right.