Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
Muscovites held more than 22 thousand general meetings of owners (GMO) on the platform “Electronic House”With their help, they choose a management company, make decisions about closing the garbage chute and major repairs, installing surveillance cameras and other important issues.
Since March “Electronic House” became one of two information systems where citizens can hold general meetings of owners online. The platform’s experts help them organize such meetings. They provide detailed advice on the preparation and holding of general meetings of owners, their agenda, and other issues.
How to consult with specialists
Apartment owners can get advice by calling 7 499 652-62-11 and stating their address. Platform operators will tell you about current meetings in the building, explain how to register in the system, take part in electronic voting and express a position on important issues. In addition, if necessary, specialists will explain how to initiate a new general meeting of owners.
At the request of owners, Electronic House experts also hold face-to-face meetings and online consultations (the event lasts from one to three hours, depending on the number of people present). Residents are shown the platform’s functionality in detail, told about the organization of general meetings of owners and additional opportunities. The time and format of the meetings are chosen taking into account the wishes and capabilities of the residents of a particular house. Such consultations help to attract even more neighbors to participate in the voting.
Support at every stage
The platform’s specialists provide special support to initiators and administrators of meetings. These can be owners of premises in an apartment building.
To hold a general meeting of owners on the Electronic House platform, you need to enter the address in a special section, confirm your ownership and submit an application. On the Electronic House website, you need to go to the section “Owner surveys and meetings”, click the button “New survey / General meeting of owners of premises in an apartment building”. Users of the mobile application will find the section “Surveys and meetings of owners” in the “More” block. It remains to specify the address and select the type of survey – “General meeting of owners of premises in an apartment building”.
If the initiator encounters any difficulties at the application stage, he/she can contact the platform experts. They will give recommendations on how to change the questions in the form or what question to add so that the decisions made at the meeting are legitimate.
The application for holding a general meeting of owners will be reviewed within five working days. If it is not approved, the initiator will have the opportunity to consult with experts, adjust the application and re-submit. Next, it is necessary to inform the neighbors about the upcoming electronic voting 10 working days before it starts, so that everyone has time to familiarize themselves with the agenda.
After the application is approved and on the day of the general meeting of owners, all owners whose phones are in the state information systems will receive a notification of the meeting via SMS and e-mail, and users of the Electronic House will additionally see a message in the news feed and receive a push notification. informing residents mos.ru reported earlier.
If any of the neighbors are not ready to vote online, the meeting administrator prints out the ballots and distributes them among the residents. The completed document form will be automatically generated in the administrator’s personal account (in the “Polls and meetings of owners” section, in the “My OSS” tab). Upon request, the “Electronic House” employees will help organize a joint door-to-door visit to explain the agenda and hand out ballots to neighbors. For all questions related to organizing such visits, please call: 7 499 652-62-11.
For the convenience of Muscovites, the platform also has special page, where you can learn about the advantages of conducting electronic voting in the system. There are also examples of the ballot and protocol, recommendations and step-by-step instructions that will help when organizing a meeting. Useful information is also available in “Knowledge Base” project.
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“Electronic House” — a comprehensive multifunctional platform for managing an apartment building online. On the platform, you can quickly resolve issues with the management organization, conduct surveys of residents, communicate with neighbors in common and personal chats, transmit meter readings and pay utility bills. The platform began operating in November 2020. The project is being developed by the State Institution “New Management Technologies” together with Department of Information Technology of the City of Moscow.
The creation, development and operation of the e-government infrastructure, including the provision of mass socially significant, as well as other services in electronic form, corresponds to the objectives of the national project“Data Economy and Digital Transformation of the State” and the regional project of the city of Moscow “Digital Public Administration”.
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Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please Note; This Information is Raw Content Directly from the Information Source. It is access to What the Source Is Stating and Does Not Reflect
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