Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
Online shopping has become an integral part of city residents’ lives. It can be done at any time of the day, it allows you to save time on going to the store, and also choose goods from a wider range and often at lower prices than in retail outlets. But despite the obvious advantages of distance selling, it also has disadvantages – often purchases are not delivered on time, and the quality of the purchased goods does not meet expectations. Experts capital consumer portalgave simple recommendations on what to pay attention to when shopping online, how to defend your rights and avoid falling for the tricks of scammers.
“When choosing and paying for food, clothing, footwear or medicines on the websites of stores and marketplaces, a number of features should be taken into account. They are described in detail in the materials of the capital’s consumer portal. Step-by-step instructions are also published here to help return goods and protect consumer rights in the event of disputes. For the convenience of city residents, all thematic materials are collected in the “Remote Selling” section. In addition, you can quickly find the expert’s advice you need by entering a query in the search bar,” the press service of the capital said.
Department of Information Technology.
What You Need to Know About Online Trading
The main feature of distance selling is that the buyer cannot examine the product in person before purchasing it. Therefore, the seller is obliged to provide information about its main consumer properties on their website, by phone or in other information materials (catalogs, brochures, photographs, etc.). In addition, the buyer must know the form and methods of filing claims, the procedure and terms for returning the product. You can read more about the nuances of online trading in of this publication.
It happens that the delivered item does not look the same in reality as in the catalog on the store’s website or on the product card of the marketplace, or does not fit in color, appearance or size. This may apply to both shoes and clothes, as well as household goods. In this case, the consumer has the right to return a product of proper quality within seven days of receipt. It is important that the item retains its presentation and consumer properties. In this case, the seller may retain the costs of return shipping. And if the buyer receives a defective product, the seller is obliged to bear the costs of its transportation. Experts spoke about other details of the purchase return procedure in in this material.
You can buy not only things online, but also over-the-counter medicines and dietary supplements (DS). However, buying these products requires a particularly careful approach to avoid possible risks. Thus, it is important to remember that the sale of drugs via the Internet is carried out by pharmacies that have had a license for at least one year and have the appropriate permission from the Federal Service for Surveillance in Healthcare. Individual entrepreneurs do not have the right to sell drugs online.
When receiving medications, it is worth examining the packaging, checking its integrity and the presence of markings. And in order to safely purchase dietary supplements online, you need to make sure that the product has a state registration certificate. You can check this on the Rospotrebnadzor website in the section “Register of State Registration Certificates”. What else is important to pay attention to when buying medicines and dietary supplements online is explained in this expert article, and also in thematic video.
How to protect your rights when shopping online
You can encounter fraud and dishonesty of sellers in online trading on resources for posting ads. Experts advise using a simple algorithm of actions to protect yourself and your funds when ordering goods through marketplaces. For example, you should not communicate with the seller outside the trading platform via instant messengers, and you must pay for goods or services only through the payment services offered by the selected Internet platform. To protect the consumer from financial losses, funds are blocked until the purchase is received. The trading platform sends them to the seller only when the customer receives the order.
If after paying for the goods there are controversial situations with the seller, which he refuses to resolve by oral appeal, the consumer has the right to make a written claim. The procedure in such a case is described in the article “Pre-trial procedure for resolving disputes on consumer rights protection issues”. You can file a claim using ready templateon the portal.
Consumer portal was created in 2022 by the Moscow Government and the Moscow Office of Rospotrebnadzor. The resource contains more than 230 materials: articles, instructions, memos, webinars, and expert interviews. In addition to practical recommendations from experts, the publications contain the names of relevant regulations that can be relied on when communicating with legal entities or individual entrepreneurs to protect consumer rights.
You can also get advice on consumer rights protection issues by calling the 24-hour hotline of the Rospotrebnadzor Administration for the city of Moscow: 7 495 539-36-96.
The creation and support of information security tools, as well as counteracting cyber fraud, are in line with the objectives of the national project “Data Economy and Digital Transformation of the State”.
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Please note: This information is raw content directly from the source of the information. It is exactly what the source states and does not reflect the position of MIL-OSI or its clients.
Please Note; This Information is Raw Content Directly from the Information Source. It is access to What the Source Is Stating and Does Not Reflect
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