Translation. Region: Russian Federal
Source: Moscow Government – Government of Moscow –
From the beginning of 2025, super service services “Moving under the renovation program”Almost 20 thousand people took advantage of this. This was reported by the Minister of the Moscow Government, Head of the Department of Urban Development Policy Vladislav Ovchinsky.
The super service has been operating on the mos.ru portal since November 2020. With its help, city residents can receive a whole range of electronic services, instructions and notifications regarding resettlement under the renovation program. Users have access to six services: signing up for an apartment inspection, filing an application to eliminate construction defects, uploading documents, signing up for a contract and visiting a notary, as well as assistance in moving.
“Superservice provides a full cycle of support for city residents – from filing an application to processing documents and organizing the move. This significantly simplifies the procedures for Muscovites and increases the efficiency of the renovation program. One of the most popular online services of superservice is the transportation of things from an old apartment to a new one. Since the beginning of the year, more than 4.9 thousand families have ordered the help of movers and a car. Of these, over 1.6 thousand live in the Eastern Administrative District, about 900 people live in the Northern Administrative District and more than 700 live in the South-Eastern Administrative District,” said Vladislav Ovchinsky.
With the help of the super service, city residents can receive timely notifications about each stage of the move. Among them are information about the start of the move, letters with an offer of a new apartment, notifications about the need to sign a statement of consent or refusal after inspecting the housing, notifications about the submitted consent or refusal, draft contracts for a new apartment with an invitation to sign the documents, information about the elimination of construction defects if they are detected, as well as notifications about a signed contract with an offer to use assistance with the move.
Earlier, Sergei Sobyanin reported that more than 18 thousand Muscovites received new housing under the renovation program in 2025.
As noted in the capital Department of Information Technology, general instructions available in will help you prepare for the move. super service on the mos.ru portal. It explains how the entire process is organized and what documents are required. If you configure the parameters of the move, the resident will be able to familiarize themselves with the scenario of the future resettlement depending on the specific life situation. Muscovites who are already moving will be helped by detailed personalized instructions. It is automatically configured for each user. This speeds up the move and makes it more comfortable.
The renovation program was approved in August 2017. It concerns about a million Muscovites and provides for the resettlement of 5,176 houses. Sergei Sobyanin ordered to increase the pace of implementation of the program twice as much.
Moscow is one of the leaders among regions in terms of construction volumes. High rates of housing construction correspond to the goals and initiatives of the national project “Infrastructure for life”.
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