Source: European Parliament
Freedom of expression and information is a pillar of democracy and protected under the EU Charter.1 The Digital Services Act (DSA)[1] helps create a safer digital space where the fundamental rights of users are protected online. The DSA defines the responsibilities of online platforms and specifically helps to ensure freedom of expression online.
Under the DSA the Commission monitors the compliance of all designated Very Large Online Platforms (VLOPs) and Very Large Search Engines (VLOSEs) including TikTok.[2]
In order to address harmful and potentially illegal content under the DSA, the providers of online platforms, including social media platforms need to put in place an easy-to-use reporting tool for users to notify them about the presence of illegal content on the platform.
In addition, competent authorities in each Member State may order providers to take action against certain items of illegal content and provide them with specific information.
As VLOP, TikTok has to comply with additional obligations. Namely, the diligent assessment and effective mitigation of the systemic risks, including in relation to the freedom of expression and the removal of illegal content. Mitigation measures can include the automatic detection of harmful content.
Digital Services Coordinators (DSC) are the competent authorities to monitor compliance with the DSA in each Member State. They also gather complaints from individual cases like the one you mentioned and assesses the need for further action.
In Italy, the communications Regulatory Authority (AGCOM) is the designated DSC. Users also have the right to go through out-of-court dispute settlement bodies in case of disagreement with the platform’s actions.