Source: City of Plymouth
The company that currently delivers the Community Equipment Service (CES) in Plymouth, NRS, is no longer able to provide the service due to financial challenges.
As soon as we became aware of the challenges that NRS was facing we began working to identify a solution to ensure that this vital service continues to operate.
We are pleased to confirm that we have now agreed arrangements with another provider of community equipment, Millbrook Healthcare. This contract starts on Friday 1 August, while work takes place to secure a new long-term contract takes place.
Please be aware that this service will be more limited for a while as Millbrook Healthcare work to get set up in Plymouth.
Our teams will do all they can to ensure that you receive the support you need to live safely at home, but we have limited equipment available and there will be a delay in carrying out any minor adaptations to your property.
We expect there to be some disruption to the CES until the end of September, when we anticipate that we will be able to provide a full service again.
If you do not wish to wait, you may choose to purchase smaller equipment items or arrange for your own minor adaptations (for example, external rails). You can find a list of local suppliers on our website. If you decide to purchase things privately, please do let us know so that we can remove you from our waiting list. If you live in a Housing Association property, it may be that your landlord can complete any minor adaptation works.
If you have any existing NRS equipment that you no longer need, please do not dispose of it and keep hold of it for now. Much of the equipment is designed to be recycled and reused, which helps keep costs down. It also means that unused equipment can be given to someone else so they can remain independent in their home.
We are working with Millbrook Healthcare to identify how this equipment can be collected or returned.
We apologise for any inconvenience caused by the changes to the service and appreciate your patience at this time.
If your needs change or you find things more difficult while you are waiting for equipment, please contact us.
Millbrook Healthcare, our new community equipment provider, can be contacted by calling 01752 354193 or you can email [email protected].
To see frequently asked questions, please visit the Plymouth Online Directory website.