Translartion. Region: Russians Fedetion –
Source: Central Bank of Russia –
The regulator has developed a methodology for calculating the ranking of banks, which will take into account the number of justified complaints about a credit institution during a calendar year and their ratio to the number of loans in effect during this period. Thus, the consumer will have the opportunity to choose the most customer-oriented banks from all banks.
Systemically important banks and all other banks will be ranked separately. According to calculation methods, credit institutions will be distributed in the ranking in descending order of the indicator. If no more than one complaint was received against a financial institution during the year or if at the time of calculating the indicator it did not have a banking license, it will not be included in such a list.
The regulator plans to publish the first rankings in April 2025 based on the results of 2024.
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